IT HelpDesk

At American Financing, we're innovators with imagination. We do what it takes to help customers achieve their financial goals and stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo. See what it's like to work for a national mortgage lender that truly values its employees.

About the role

The Tech Support/Help Desk candidate will provide support to internal employees by troubleshooting incidents and supporting various requests. This is a vital role to the organization, and the ideal candidate demonstrates effective and clear communication skills. Local candidates only, as this role will need to be onsite.

Responsibilities

• Provide support to clients by helping identify and solve various issues
• Communicate effectively to guide clients through the steps necessary to correct issues
• Set up and move user workstations, laptops, printers and provide software updates to computers in the network
• Troubleshoot hardware issues and replace hardware on malfunctioning computers/servers
• Willingness to help in various facilities tasks when needed
• Take initiative and problem solve with minimal direction/supervision
• Work well in a fast-paced, high-volume environment

Requirements

• 2+ years of prior experience as a Tech Support/Help Desk associate
• Proficiency in PC operating systems, software, hardware, system administration
• Basic LAN knowledge, networking skills, and VOIP phone knowledge a plus
• Proficient in documenting steps taken toward providing client solutions
• Excellent written and verbal communication skills
• Willingness to learn and work as a team
• High School diploma/GED required

Benefits

• Medical, Dental, Vision
• 401k
• Paid time off and sick days
• Paid holidays
• Long-term paid disability
• Paid maternity and bonding leave
• Full desk equipment provided

Pay

$48,000 - $52,000 annual base pay