IT Help Desk (Tier 1)
About the role
CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 1), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning. Why CubX? At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issues before they arise. We also believe in providing a balanced environment.
Responsibilities
- Deliver daily helpdesk support for users across Windows, macOS, and mobile platforms
- Manage and prioritize your ticket queue effectively
- Execute Tier 1 Microsoft 365 tasks such as user management, device enrollment, and group modifications
- Troubleshoot desktop, hardware, and basic networking problems
- Maintain precise and up-to-date ticket documentation
- Assist with user onboarding, device setup, and minor projects
- Communicate clearly and professionally with clients
- Participate in occasional after-hours or on-call support
- Proactively identify and address potential issues before they escalate
Requirements
- Minimum of 1 year of practical IT support experience (mandatory) (Experience in Helpdesk or Managed Service Provider (MSP) roles is highly desirable)
- Capable of handling Tier 1 support tasks independently without needing