IT Help Desk Tier 1

About the role

Siepe is a fast-growing technology company headquartered in Dallas, TX, focusing on providing software and data solutions to help investment managers streamline their operations and make better decisions.

Responsibilities

• Deliver white-glove service for support requests for end users, workstations, conference rooms, and other IT managed resources.
• Work with IT Infrastructure, Implementation, Relationship Management, and Service Desk teams to support clients both as front-line Service Desk support, dedicated onsite support, and on implementation projects.
• Install, configure, and support local desktop applications in a Windows based environment.
• Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors).
• Maintain and update IT inventory.
• Coordinate escalations by contacting escalation team members or responsible personnel in the event of critical incidents requiring immediate attention.
• Recommend and implement solutions to improve Siepe's reputation as a high-quality IT services provider in the financial services space.
• Work closely with senior leadership on opportunities where technical expertise is required during the business development process.

Requirements

• 2-3 years of previous IT support experience; MSP experience preferred.
• Excellent communication and interpersonal skills.
• Expertise with ticketing system(s), time entry/management, and SLA-drive environments.
• In-depth knowledge of Microsoft operating systems, including Microsoft 365, Active Directory (traditional and Entra ID), SharePoint, Endpoint/Intune, Exchange Online, Teams, and AWS and Azure cloud support experience.
• Strong understanding of security best practices.
• Basic networking skills and infrastructure skills.
• Knowledge and experience with scripting - PowerShell and command line.
• Must have current and ongoing authorization to work in the country of employment without the need for visa sponsorship.

Qualifications

• Expert level knowledge in supporting Windows 10 and 11 workstations.
• Proficient in Microsoft Active Directory (traditional and Entra ID).
• Manage workstations in traditional domain and Entra ID.
• Manage file server shares and permissions.
• Create AD users, groups, and group policies with minimal guidance.
• Strong understanding of security best practices as it relates to securing local applications, end user data, and workstations.
• Experience supporting and setting up Microsoft 365 users, accounts, configurations.
• Familiarity with Mobile Device Management and Mobile Application Management platforms (Endpoint/Intune, Azure Conditional Access).
• Basic networking skills and infrastructure skills like: Firewall configuration, rule creation, troubleshooting of network route and connectivity issues, wireless network and access point setup and support.
• In-depth knowledge of supporting Excel and add-ins.
• Bloomberg application support experience.
• Software deployment experience.
• Cloud VOIP experience.
• QuickBooks support experience.

Skills

• Technical problem-solving skills.
• Exceptional customer service/communication skills.
• Time management and attention to detail.
• Ability to work independently and as part of a team.
• Self-motivated and proactive approach to problem-solving.

Benefits

We offer a comprehensive benefits package including:

• Competitive compensation packages, including annual performance-based bonuses.
• 401(k) retirement plan with company match.
• Employee referral program.
• Comprehensive health, dental, vision, and life insurance.
• Flexible plans tailored to support individuals and families.
• Annual investment in learning and development goals.
• On-the-job exposure to innovative technologies and financial strategies.
• Growth opportunities in a collaborative, fast-paced environment that values continuous improvement.
• Flexible Time Off (FTO).
• Daily meal delivery allowance when working from the office.
• Monthly celebrations and quarterly offsite events.
• Annual holiday party to celebrate milestones and build team connection.
• A vibrant, inclusive office culture that blends fun with purpose.

Pay

Annual Base Salary Range (New York): The posted range is a good-faith estimate of the base compensation we expect to pay for this role at the time of posting. Individual compensation within the range is determined based on a variety of factors, including (but not limited to) job-related knowledge, skills, experience, and internal equity.

Schedule

Primarily remote support with occasional on-site visits.