IT Help Desk Tier 1

About the role

Siepe is a fast-growing technology company headquartered in Dallas, TX, focusing on providing software and data solutions to help investment managers streamline their operations and make better decisions.

Responsibilities

• Deliver white-glove service for support requests for end users, workstations, conference rooms, and other IT managed resources.
• Support Siepe employees and IT Managed Services Provider (MSP) client users in cloud-first environments.
• Install, configure, and support local desktop applications in a Windows based environment.
• Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors).
• Maintain and update IT inventory.
• Coordinate escalations by contacting escalation team members or responsible personnel in the event of critical incidents.
• Recommend and implement solutions to improve Siepe's reputation as a high-quality IT services provider.
• Work closely with senior leadership on opportunities where technical expertise is required during the business development process.

Requirements

• 2-3 years of previous IT support experience; MSP experience preferred.
• Excellent communication and interpersonal skills.
• Expertise with ticketing system(s), time entry/management, and SLA-drive environments.
• In-depth knowledge of Microsoft operating systems, including Microsoft Active Directory (traditional and Entra ID).
• Expert level knowledge in supporting Windows 10 and 11 workstations.
• Working knowledge of Windows Server 2025, 2022, and 2019.
• Proficient in Microsoft 365, Entra ID, SharePoint, Endpoint/Intune, Exchange Online, Teams, and Mobile Device Management platforms.
• Strong understanding of security best practices.
• Experience with Amazon AWS and Microsoft Azure cloud support.
• Experience with Scripting - PowerShell and command line.

Qualifications

• Current and ongoing authorization to work in the country of employment without the need for visa sponsorship, now or in the future.

Skills

• Technical problem-solving skills.
• Exceptional customer service/communication skills.
• Time management and attention to detail.

Benefits

• Competitive Compensation Packages, including Annual Performance-Based Bonuses.
• 401(k) Retirement Plan with company match.
• Employee Referral Program.
• Comprehensive Health, Dental, Vision, and Life Insurance.
• Flexible plans tailored to support individuals and families.
• Annual investment in Learning & Development goals.
• Exposure to innovative technologies and financial strategies.
• Growth opportunities in a collaborative, fast-paced environment.
• Flexible Time Off (FTO).
• Daily meal delivery allowance when working from the office.
• Monthly Celebrations and Quarterly Offsite Events.
• Annual Holiday Party.

Pay

Annual Base Salary Range (New York): The posted range is a good-faith estimate of the base compensation we expect to pay for this role at the time of posting. Individual compensation within the range is determined based on a variety of factors, including (but not limited to) job-related knowledge, skills, experience, and internal equity.

Schedule

Primarily remote support with occasional on-site visits.