Tier 1 Help Desk

About the role

The role is focused on providing initial technical support to end-users. The position requires an individual who can address and resolve basic technical issues in a timely and efficient manner, ensuring a high level of customer satisfaction. You will be the first point of contact for technical assistance.

Responsibilities

• Disconnect, transport, install, and reconnect desktop-level IT equipment, including: PCs and workstations, monitors, printers, scanners, keyboards, mice, and other peripherals.
• Follow established migration procedures and deployment schedules.
• Aid in equipment setup and validation in new locations.
• Ensure all devices are properly connected and functioning following deployment.
• Track equipment and asset tags throughout the migration process.
• Aid in maintaining chain-of-custody requirements for relocated equipment.
• Support inventory audits and reconciliation efforts.
• Document equipment movement and deployment activities accurately.
• Perform basic device functionality testing following installation.
• Identify and escalate technical issues to Lead Technicians or Project Management.
• Verify equipment is operational and ready for end-user use.
• Support quality assurance activities and signoff processes.
• Record deployment activities, equipment status, and testing results.
• Maintain accurate documentation for project tracking and compliance purposes.
• Provide information required for asset management and ServiceNow updates.
• Follow all project documentation standards and procedures.
• Work closely with Lead Technicians, Project Managers, and fellow technicians.
• Participate in onboarding, training, and daily project meetings.
• Adapt to changing project priorities and construction schedules.
• Support a positive team environment focused on safety, quality, and efficiency.

Requirements

• 1–3 years of experience in desktop support, hardware deployment, PC refresh, or related IT support roles.
• Basic understanding of computer hardware and peripheral devices.
• Experience setting up, moving, or troubleshooting desktop equipment.
• Strong organizational and communication skills.
• Ability to follow detailed procedures and documentation requirements.
• Comfortable working in a fast-paced, team-oriented environment.

Preferred Qualifications

• Previous experience supporting healthcare, enterprise, or large-scale deployment projects.
• Experience with inventory management or asset tracking processes.
• Familiarity with ServiceNow or other ticketing/asset management systems.
• Experience with PC installations, device imaging, or workstation deployments.

Additional Requirements

• Must be able to work on-site at the client campus.
• Must be flexible with shift schedules, including potential afternoon or second-shift assignments.
• Ability to lift, transport, and install IT hardware.
• Ability to work throughout multiple hospital floors and active healthcare environments.

Company Overview & Culture

We are a prominent entity in the Health & Life Sciences industry. We are committed to delivering exceptional service and fostering a collaborative work environment. We value professionals who are dedicated to problem-solving and providing outstanding support.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans.
• ESPP (employee stock purchase program).
• 401K program with company match.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, certification prep, and access to technical and leadership courses/books/seminars.
• Certification discounts and other perks to associations like CompTIA and IIBA.
• Customer service team for benefits and other resources.
• Certified Career Coach.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.