IT HELP DESK- TIER 1

Job ID 23674 – IT Help Desk – Tier 1 – Location: Oldsmar, 34677 – Onsite position. Contract, approximately 1 month (last candidate did go perm). Career outlook: Room to grow.

Responsibilities

• Provide technical support to internal employees, primarily focusing on level 1 technical requests.
• Assist nurses in resetting passwords, addressing login issues, and answering general system questions.
• Log all technical requests and issues accurately.
• Escalate complex or major issues to Tier 2 and above team members for resolution.
• Maintain thorough documentation of technical support interactions and resolutions.
• Ensure timely and effective communication with internal employees regarding the status of their technical requests.
• Continuously update knowledge base and documentation to improve efficiency and effectiveness of technical support processes.
• Collaborate with other team members to troubleshoot and resolve technical issues efficiently.

Requirements

• Must have (1) year of helpdesk experience.
• Must have experience working in a queue.
• Must have strong soft skills, kind to coworkers/employees.
• High school diploma or equivalent.
• Background check required.
• Drug screening required.

Pay

$23‑$25.00 per hour

Schedule

Mon‑Fri 8‑5pm