IT Help Desk Tier 1

About the role

We’re looking for a Tier 1 IT Helpdesk Agent who enjoys problem-solving, learning new tech, and helping people get back to work quickly. You’ll be the friendly first point of contact for internal teams and managed IT clients, handling everyday tech issues and building a strong foundation for your IT career.

Responsibilities

• Be the go-to person for IT help via phone, email, and ticketing system
• Troubleshoot hardware, software, and network issues using smart questions and diagnostic tools
• Support audio and video setups in conference rooms
• Keep tickets moving and resolved within 24–48 hours
• Help users connect to networks, VPNs, and wired connections
• Install, update, and maintain software and devices
• Follow best practices for security, processes, and documentation
• Jump in on other projects as needed, we’re a team

Requirements

• A high school diploma or GED (required)
• Technical education or 2+ years of IT helpdesk experience
• CompTIA A+ certification
• Experience with: Windows, macOS, Google Workspace, and Microsoft 365
• Mac and PC hardware, printers, scanners, and mobile devices
• Endpoint security or desktop protection tools

Qualifications

• Clear and friendly communication skills—you can explain tech without the jargon
• Adaptable mindset and willingness to learn new tools and systems
• Ability to juggle multiple tasks and stay organized
• Strong problem-solving and decision-making skills
• Comfortable working independently and as part of a team
• Basic technical troubleshooting skills and curiosity to learn more

Skills

• Technical education or 2+ years of IT helpdesk experience
• CompTIA A+ certification
• Experience with: Windows, macOS, Google Workspace, and Microsoft 365
• Mac and PC hardware, printers, scanners, and mobile devices
• Endpoint security or desktop protection tools

Benefits

• Paid time off starts accruing after 90 days
• Health benefits & 401(k) eligibility after 60 days
• Medical, Dental, Vision, and Life Insurance
• Paid holidays

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate your needs.

Company Culture

A supportive team environment with room to learn and grow.

Equal Opportunity Employer

We promote affirmative action for minorities, women, disabled persons, and veterans.