IT Help Desk Technician - Vegas

Description

Are you passionate about technology and helping others solve problems? CU*Answers is looking for a Client Support and Operations Specialist to join our team in our Las Vegas office and provide first-tier computer and network technical support to our partners and clients across the credit union industry.

What You’ll Do

• Provide first-tier technical support for computer and network hardware
• Aid with managed services technologies including firewalls, servers, and routers
• Help implement new client installations and conversion projects
• Support Microsoft Windows Server and Desktop environments
• Afford routine system maintenance and administrative tasks
• Collaborate with internal teams to ensure exceptional client service

What You Bring

• High School Diploma, GED, or equivalent experience
• 1–2 years of IT or technical support experience preferred
• Knowledge of networking fundamentals (TCP/IP, subnetting, routing)
• Experience with Windows 10/11 and Windows Server environments
• Familiarity with Active Directory and Exchange administration
• Strong troubleshooting and documentation skills
• Excellent communication and client service abilities
• Attention to detail and ability to handle confidential information

Additional Requirements

• Valid driver’s license with insurable driving record
• Ability to travel to client sites when needed

Requirements

• WORK ENVIRONMENT & PHYSICAL ACTIVITIES
• CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above.
• CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

Notice

• This job description is not intended to be, nor should be construed as a contract for employment. CU*Answers makes no guarantee of permanent employment.
• This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be.
• CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship.
• Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*Answers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed.
• CU*Answers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.
• CU*Answers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service.
• CU*Answers is an Equal Opportunity Employer.