IT Help Desk Technician (Onsite – Torrington, CT)

About the role

Aptyx is building a modern, collaborative internal IT organization, and we're looking for an energetic IT Help Desk Technician to join the journey. This role is perfect for someone who enjoys helping people, solving problems, and being the go-to technology resource for their location.

Responsibilities

• Provide friendly, responsive onsite and remote IT support
• Serve as the first point of contact for employee technology issues and requests
• Triage, prioritize, troubleshoot, and resolve support tickets
• Communicate clearly with users and provide timely updates
• Escalate complex issues when appropriate while remaining engaged through resolution
• Deliver a positive support experience that helps employees stay productive
• Act as the primary IT resource for your assigned location
• Provide hands-on support for desktops, laptops, mobile devices, printers, and peripherals
• Aid with workstation setups, equipment deployments, and user onboarding
• Support local network, connectivity, and infrastructure troubleshooting
• Cook up and assist with onsite technology projects, upgrades, and office moves
• Serve as the local "hands and eyes" resource for the broader IT team
• Support a broad range of technologies including Microsoft 365, Active Directory, Windows workstations, and ERP systems
• Maintain accurate ticket notes and documentation
• Contribute to IT knowledge base articles and support documentation
• Follow security, compliance, and IT best practices
• Identify opportunities to improve processes and enhance the employee experience

Requirements

• 2-5+ years of IT support, Help Desk, Desktop Support, or related experience
• Strong troubleshooting skills across hardware, software, and basic networking
• Excellent customer service and communication skills
• Able to prioritize and manage multiple requests effectively
• Strong sense of ownership and accountability
• Comfortable working independently while collaborating with a larger IT team
• Positive attitude and willingness to learn

Preferred Experience

• Microsoft 365 administration and support
• Active Directory and Entra ID
• Endpoint management tools such as Intune
• Networking fundamentals (DNS, DHCP, TCP/IP, VPN)
• ERP or line-of-business application support
• Manufacturing or multi-site business environments

Qualifications

• Comfortable performing hands-on technical work and equipment installations
• Occasional after-hours support when necessary
• Limited travel may be required to support other Aptyx locations

Skills

• Help Desk
• Desktop Support
• IT Support
• Customer Service
• Communication
• Problem Solving
• Documentation
• IT Best Practices

Benefits

• Flexible work schedule
• Competitive salary range: $68,000.00 - $82,000.00 per year
• Health insurance
• Retirement plan
• Professional development opportunities

Pay

• $68,000.00 - $82,000.00 per year

Schedule

• 100% onsite at assigned location