IT Help Desk Technician
About the role
Berkshire Hathaway Automotive is seeking an IT Help Desk Technician to join the team. The IT Help Desk Technician is responsible for providing quality technical support and customer service to all customers of the Berkshire Hathaway Automotive organization. This is a full‑time, in‑office position at our Headquarters in Irving, Texas.
Responsibilities
- Provide technical support for the determination, resolution, or escalation of technical problems related to Windows environments and applications, electronic mail, security issues, desktop hardware/software, server hardware/software, and production equipment.
- Provide Application “How To” support for popular PC applications (e.g., Microsoft Office, Microsoft OS, Adobe Acrobat, Outlook, Internet browsers).
- Create/remove logon credentials from various in‑house systems, including Microsoft Active Directory, Cisco Call Manager, Cisco Unity Voicemail, third‑party systems, and databases.
- Work from a ticket queue to complete work orders in a timely manner to meet department and customer‑service objectives.
- Answer incoming customer calls and provide assistance by phone in a friendly and professional manner.
- Set up and install peripherals such as phones (Cisco IPT), PCs, printers, laptops, monitors/projector units, either in person or by phone.
- Assist with physical PC workstation moves (PCs, monitors, phones, etc.).
- Perform other duties and projects as assigned.
Required Qualifications
- High school diploma or GED.
- Valid driver’s license in state of residence and pass Motor Vehicle Records check.
- A passion for helping non‑technical end‑users.
- Strong willingness to learn, improve, and take feedback from the team.
- Excellent verbal and written communication skills.
- Consistently keep end users, associates, and management updated.
- Excellent time‑management and multitasking skills.
- Attention to detail and quality of work.
- Adeptness at utilizing resources and finding solutions.
- Self‑motivated/self‑starter with the ability to work well with others and/or alone.
- All potential employees must pass pre‑employment testing, including a background check and drug screen.
Desired Skills
- Troubleshooting knowledge of Microsoft Windows 10 and 11.
- Knowledge of basic hardware such as laptops, desktop computers, printers, etc.
- Knowledge of Active Directory (users, groups, password resets, and computer objects).
- Basic understanding of anti‑virus, anti‑spam, and anti‑malware/spyware solutions.
- Ability to configure network printers.
- Email administration (Microsoft Outlook).
- Very basic understanding of routers, switches, and wireless access points.
Preferred Qualifications
- 1+ years knowledge or work experience in an IT or computer‑related environment.
- 1+ years of hands‑on experience as a Help Desk/Call Center Technician.
- 1+ years of experience providing customer service and support via phone or in person.
- CompTIA A+ or Network+, desired.
- Prior MSP experience is a plus.
Benefits
- Paid training and development.
- Career growth opportunities.
- Medical and dental coverage.
- Paid vacation and holidays.
- 401(k) with company match.
Schedule
The help desk operates Monday‑Friday from 7:30 am to 7:00 pm CST and Saturday from 8:30 am to 5:00 pm CST, with a rotating on‑call schedule for minor after‑hours support. Four shifts are available, and the company will work to accommodate the selected schedule.
About the company
Berkshire Hathaway Automotive is one of the largest groups of affiliated dealerships in America, with over 100 franchises in 10 states (Arizona, California, Florida, Georgia, Illinois, Indiana, Missouri, Nebraska, New Mexico, and Texas). The affiliated dealerships set the industry standard for operational excellence, financial performance, and an unmatched customer experience within franchised automobile dealerships. Leveraging extensive experience, innovative strategies, and technological expertise, Berkshire Hathaway Automotive ensures its dealerships remain leaders and trendsetters in the automotive field while building resilient, adaptive business models that foster engaged, strong, and proactive leadership.