IT Help Desk Technician

Primary Responsibilities

• Provides timely and professional support via incident ticket submissions, emails, and/or phone calls.
• Provides training of end-users on the use of personal computer hardware and software.
• Provides IT support of office equipment and cabling (i.e., PC hardware and software, Laser Printer, Handheld Scanner, Cat-5 repair/drop, etc.).
• Provisions and maintains desktops, laptops, and phones for users; provides configuration and relocation of computer equipment as required.
• Documents, triages, resolves, and/or escalates all identified issues through appropriate channels.
• Makes great customer service a requirement in all aspects of duties, including communicating technical information to non-technical personnel.

Required Qualifications

• A high school diploma or G.E.D. equivalent.
• An associates degree in IT, Computer & Information Systems, Computer Science, or a related field.
• Two (2) or more years of prior experience working in a desktop support, customer support, and/or helpdesk environment.

Preferred Qualifications

• Prior experience in a retail environment.
• Prior experience supporting Point of Sale (POS) systems.

About Us

Tri Star Energy is a growing, local, family-owned company with nearly two thousand employees and 200+ locations, based in Nashville, TN. With Wholesale, Commercial, and Retail Convenience Store services, we are the Mid-State’s premier convenience retailer and one of the leading fuel providers in the Southeast. Tri Star Energy has been recognized as one of Nashville’s top workplaces for the last 6 years in a row. Our retail brands, Twice Daily, Sudden Service, and White Bison are well known throughout the region as providing a differentiated food and fuel experience that is second to none for our #1 priority; our Guests. Tri Star Energy and the TSE Brands’ mission is to build lasting relationships by serving our community. Our people are driven by our core values: Strive for Balance, Expect Achievement, Have Integrity, Be Committed, and Be a Servant Leader. Join our awesome team and be a part of setting a new bar for an industry on the rise. Tri Star Energy is an equal opportunity employer and hires without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.