IT Help Desk Technician

Essential Duties and Responsibilities

• Install and configure software and hardware.
• Wipe and de-commission obsolete hardware.
• Aid with the deployment of software updates.
• Set up accounts and workstations.
• Imaging laptops and desktops.
• Terminate ethernet cables as required.
• Maintain accuracy of IT asset inventory.
• Troubleshoot and problem solve.
• Diagnose and resolve technical issues related to computer hardware, software, networks, and peripherals.
• Follow up with users to ensure issues are resolved and customers are satisfied.
• Escalate complex problems to higher-level IT personnel when necessary.
• Provide user support.
• Answer questions about IT systems, software, and hardware.
• Guide users through troubleshooting steps.
• Document issues, solutions, and user interactions.
• Maintain accurate records of IT activities and infrastructure.
• Other duties as assigned.

Essential Qualifications

• Understanding of computer hardware, software, and networks.
• Experience with troubleshooting and problem-solving.
• Ability to diagnose and resolve basic technical issues.

Education or Equivalent

• A high school diploma is preferred.
• Some college experience as a plus.

Experience

• IT admin experience preferred.
• Formal computer science training is a plus.

Necessary Skills, Knowledge & Judgment

• Excellent writing skills.
• Excellent computer skills including proficiency in MS Office Word and Excel software.
• Solid organizational skills.
• Basic math skills.

Language Skills

• Must have good oral and written communication skills.
• Must be able to communicate effectively with co-workers.

Reasoning Ability

• Proven ability to analyze and solve problems.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Physical Demands

• Lift and handle computing hardware up to 30 pounds.

Work Environment

• Work will be conducted in an office and manufacturing environment.

Comprehensive Benefits & Perks

• Health & Wellness: Choose from three health, dental, and vision plans - including a 100% employer-paid option covering both employees and their families.
• Paid Time Off: Enjoy 120 hours of PTO, 80 hours accrued plus an additional 40 hours of holiday break pay in addition to Christmas Eve, Christmas Day, and New Year’s Day off.
• Life Insurance: $25,000 employer-paid life insurance policy, with the option to purchase additional coverage for employees and their families.
• Supplemental Coverage: Access optional benefits such as Critical Illness, Hospital Indemnity, Accident Insurance, and Critical Illness with Skin Cancer coverage.
• Health Savings Account (HSA): Take advantage of a tax-advantaged HSA to manage medical expenses.
• Retail Savings: 401(k) with a company match to support your financial future.
• Paid Holidays: Enjoy 9 paid holidays throughout the year.
• Work Environment: A casual dress code, complimentary snacks, and a welcoming company culture.
• Ideal Location: Work in an area that offers an outstanding quality of life - a perfect place to live, work, and play!

Company Overview

• Empirical Systems Aerospace, Inc (ESAero) is a leader in aerospace engineering, product development, and manufacturing, dedicated to delivering high-quality, innovative, and cost-effective solutions to the industry.
• We specialize in cutting-edge system design, rapid product development, precision manufacturing, comprehensive testing, and technology demonstrations to support the evolving needs of the aerospace community.
• Committed to excellence, on-time delivery, and continuous growth, we invest in infrastructure to expand our manufacturing and aftermarket capabilities while maintaining the highest standards of engineering services.
• At ESAero, we don’t just build products, we engineer solutions that propel the aerospace industry forward.

Position Details

• This position is fully on-site at ESAero in San Luis Obispo, CA.

Employment Information

• ESAero is an equal opportunity employer.
• E-Verify participation required for employment.
• All ESAero positions require US citizenship or US resident status.
• Must be able to pass background check and drug test.