IT Help Desk Technician

H&H Color Lab · Raytown, MO · 2 wk ago

On-siteInformation Technology$23–$28/hrFull-time

About this position

H&H Color Lab is one of the largest single facility professional photography labs in the nation, engaged in both the high-end portrait and wedding market and the high-volume school, sports and events market. With 50 years of experience, H&H Color Lab is an industry leader in product development and design for high quality photographic prints and products.

What you will do

Display good interpersonal skills in interacting with colleagues from various departments and management
Responds to telephone calls, email and in-person requests for technical support
Installing and configuring hardware and software components to ensure usability
Troubleshooting hardware and software issues
Repairing or replacing damaged hardware
Installing and upgrading anti-virus software to ensure security at the user level
Performing tests and evaluations of new software and hardware
Establishing good relationships with all departments and colleagues
Managing technical documentation and track/document tasks in Jira

Work hours

Monday - Friday 7AM - 4PM/8AM - 5PM/9AM – 6PM (varies based on season) (occasional after-hours work)

Compensation

$23 - $28 per hour

Essential Functions

Essential Functions are not intended to be an exhaustive list of all responsibilities, duties, and skills. They are intended to be accurate summaries of what the job involves and what is required to perform it. Employees are responsible for all other duties as assigned.

Requirements

Minimum Qualifications:

1+ years of experience in computer networks and systems maintenance
Excellent written and verbal communication skills
Good interpersonal skills
Attention to detail
Good problem-solving skills
Strong professional work ethic
Be comfortable in a Lean / Agile work environment

Preferred Qualifications:

CompTIA A+ certification
Worked in a manufacturing company environment
Familiarity with Azure IaaS
Lean training/exposure/experience

Work Environment

The primary duties of this position are performed in a standard office environment with frequent exposure to a light-manufacturing environment.

Benefits

Paid Time Off
Paid Holidays
Health, Dental and Vision Insurance
Company Paid Short Term Disability and Life Insurance
Voluntary Life Insurance
Critical Illness
Accident insurance
FSA
401(k)

Why choose us?

We are proud to offer competitive pay and a complete benefits package including: Paid Time Off; Paid Holidays; Health, Dental and Vision Insurance; Company Paid Short Term Disability and Life Insurance, Voluntary Life Insurance, Critical Illness; Accident insurance; FSA; and 401(k).

EEO Statement

H&H Color Lab is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, status as an individual with a disability, genetic information, family status, pregnancy, veteran status, or other characteristics protected by law. We celebrate diversity and we are committed to providing an inclusive environment for all employees.