IT Help Desk Technician

What We Are Looking For

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. Our Help Desk Technicians are highly valued by all staff as our technical wizards. We are seeking learning-oriented candidates who are resourceful and take initiative in a dynamic work environment. The right candidate for this position is someone who takes pride in their customer service skills and is willing to go the extra mile to support our teams. We are looking for someone who will thrive as a collaborative member of our Information Technology team.

Compensation Range

The starting pay for this position is $17.43 - $20.50 hourly rate, and is based on non-discriminatory factors such as skills and experience.

What’s In It For You

• Comprehensive medical insurance options
• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retail retirement program with generous company default contribution and match
• Generous PTO program starting at 18 days annually
• 16 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

Qualifications

• A High School Diploma or General Education Diploma (GED)
• A minimum of 1 year of experience in a technical support role or similar
• A valid and unrestricted Driver's License
• Ability to quickly learn an array of computer hardware and software systems
• Proficiency with Microsoft Office Suite or related software
• Proficiency in word processing, data entry, and telephone skills
• Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment
• Ability to explain technical issues to technical and nontechnical internal and external stakeholders
• Ability to be forward thinking and take initiative to accomplish goals and objectives
• Ability to use discretion and judgement when handling matters of a sensitive or confidential nature
• Strong analytical and problem-solving skills

About CNS Healthcare

CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually. CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.

COVID-19 Vaccination

CNS Healthcare complies with federal, state, and local laws in regard to COVID-19 vaccination. Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for medical or religious exemptions to these requirements in accordance with applicable law.