IT Help Desk Support / System Administrator

Responsibilities

• Provide technical support and troubleshooting assistance to employees via phone, email, or in person
• Troubleshoot hardware and software issues, identifying and resolving problems in a timely manner
• Install, configure, and update computer systems, software applications, and peripheral devices
• Collaborate with the IT team to deploy new software and hardware solutions
• Maintain accurate records of technical issues and resolutions in our ticketing system
• Assist in the development and implementation of IT policies and procedures
• Support the onboarding and offboarding processes
• Oversee the Patch Management Process

Requirements

• Minimum 1-2 years of experience in a help desk or technical support role
• Knowledge of computer systems, networks, and software applications
• Excellent problem-solving and analytical skills
• Customer-oriented and committed to providing exceptional support
• Strong time management and organizational skills
• Effective collaboration with colleagues as a team player
• Able to work well under pressure and in a fast-paced environment
• Strong attention to detail

Qualifications

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• IT certifications such as CompTIA A+