IT Help Desk Specialist

IT Help Desk Technician Responsibilities

• Diagnoses computer errors and troubleshoots common software, hardware, operating system, peripheral, and basic networking issues.
• Provides technical support and applies established troubleshooting procedures to remedy routine computer problems and restore user productivity.
• Installs and configures approved software and operating systems on desktop and laptop computers in accordance with established standards.
• Updates software, operating systems, drivers, and related components when necessary and confirms that updates have been completed successfully.
• Sets up computers, monitors, printers, peripherals, and related technology for new and existing users.
• Follows up with users after problems have been resolved to confirm that systems are functioning properly and questions have been addressed.
• Provides basic training and guidance in computer set-up, standard applications, and new technologies.
• Handles basic issues independently, documents troubleshooting steps and solutions, and refers more complex, recurring, or unresolved problems to higher-level staff with clear supporting details.

IT Help Desk Technician Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field is typically required.
• 1 to 2 years of help desk, desktop support, technical support, or related experience.
• Beginning to working knowledge of common desktop operating systems, business applications, computer hardware, peripherals, and basic networking concepts.
• Ability to diagnose routine problems, follow established troubleshooting procedures, test solutions, and identify when escalation is required.
• Ability to install, configure, and update software and operating systems using approved standards and instructions.
• Basic knowledge of workstation set-up, hardware maintenance, and common computer repair practices.
• Strong customer service and interpersonal skills, with patience and professionalism when assisting users with varying levels of technical experience.
• Clear verbal and written communication skills, including the ability to explain technical information in understandable terms.
• Strong attention to detail and the ability to organize, prioritize, and follow through on multiple support requests.
• Able to work independently on routine assignments and collaboratively with higher-level IT staff on escalated issues.
• Willingness and ability to learn new technologies, procedures, and support tools as business needs evolve.

Pay

The salary range is $28.00 - $36.00. The salary may vary within the range based on factors such as a candidate’s experience, knowledge, skills, and abilities.

Schedule

This role is expected to be in the office on a consistent schedule with a minimum of 3 days/week.