IT Help Desk Specialist

Why Work with Us?

At Idaho Housing and Finance Association, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. Join us and be part of a professional and mission-driven organization that makes a meaningful difference in the lives of Idahoans.

In This Role, You Will:

• Respond promptly to help desk requests via phone, email, and ticketing systems
• Provide troubleshooting for desktops, laptops, printers, and peripheral devices
• Avoid user account setup, password resets, and permissions management (Active Directory, email, etc.)
• Install, configure, and maintain computer systems, software, and network equipment
• Avoid routine maintenance tasks (e.g., updates, patches, backups)
• Avoid identifying recurring issues and proposing solutions or preventive measures
• Avoid solving complex technical issues and providing timely support and solutions
• Avoid documenting processes and procedures where appropriate
• Other duties as assigned

Requirements

• Average 2 years of relevant experience
• Associate's degree in Information Technology or related field, or equivalent experience preferred
• Experience providing technical support in a Help Desk or customer service environment
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Ability to work effectively in a team and manage time efficiently
• Ability to lift and move IT equipment as needed (up to 30 lbs)