IT Help Desk Specialist

About the role

Granular Tek, LLC is a fast-growing IT services and digital infrastructure firm supporting mid-market enterprises across the United States. We deliver seamless, secure, and scalable technology experiences through proactive support, enterprise endpoint management, and digital workspace enablement. Our team thrives on solving real-world tech challenges with speed, precision, and a customer-first mindset.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to internal and client users via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network issues for Windows, macOS, and mobile endpoints.
• Deploy, configure, and support corporate devices including laptops, desktops, printers, and peripherals.
• Manage user accounts, permissions, and access in Active Directory and Microsoft 365 environments.
• Document solutions, update knowledge base articles, and escalate complex issues to engineering teams.
• Participate in after-hours support rotation and onsite client visits as needed.

Qualifications

Must-Have

• ServiceNow
• Microsoft 365
• Active Directory
• Windows OS
• macOS
• Remote Desktop Protocol
• Ticketing Systems
• Hardware Troubleshooting

Preferred

• CompTIA A+
• PowerShell
• Microsoft Intune

Benefits

• On-site collaborative workspace with modern tech tools and ergonomic setups.
• Competitive compensation + performance bonuses + health & wellness perks.
• Continuous learning programs, certifications support, and career growth paths.