IT Help Desk Representative (Part-Time)

About the role

We are seeking a Help Desk Representative to join our on-site IT team in Plymouth. The work schedule is Friday & Saturday evenings from 7pm to 7am. This is a long-term contract position.

Responsibilities

• Provide first level support for all systems and ensure appropriate escalation to specialist teams.
• Support users within a particular area and aim to maintain an environment that enables them to perform their own role efficiently.
• React to reported problems in a manner which keeps disruption to a minimum ensuring the user is kept up to date as to the status of any problems they have.
• Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practices is required.
• Ensure faults are identified and repaired in accordance with all relevant health and safety regulations.
• Ensure repaired equipment is tested and performs to an agreed standard.

Requirements

• Excellent customer service skills that could assist non-technical users in a professional and friendly manner.
• PC literate with a good working knowledge of Microsoft Office and Outlook required.
• Windows 11 experience required.
• Understanding of LAN and Networking concepts preferred.
• Web programming experience (JavaScript, VBScript, HTML, PHP, C, C++, CSS, XML, and SQL) preferred.
• Troubleshoot computer related issues over the phone locally and to remote locations.

Qualifications

Commensurate with experience.

Skills

• Customer Service
• PC Literacy
• Microsoft Office
• Windows 11
• LAN and Networking Concepts
• Web Programming (JavaScript, VBScript, HTML, PHP, C, C++, CSS, XML, and SQL)
• Troubleshooting Computer Issues

Benefits

N/A

Pay

N/A

Schedule

Friday & Saturday evenings from 7pm to 7am

Plastipak is an Equal Opportunity Employer