IT Help Desk Lab Tech Apprentice

About the role

The Office of Information Technology (OIT) is seeking a motivated and enthusiastic intern to join their team. This internship offers valuable hands-on experience within the OIT office by helping students, staff, and faculty with troubleshooting computer equipment including hardware and software issues.

Responsibilities

• Aid students with troubleshooting computer equipment including hardware and software issues
• Help set up equipment and demonstrations for student labs as part of academic coursework
• Work with other Ivy Tech staff to address hardware and software needs on campus issued laptops and equipment
• Set up equipment for staff use, ensuring proper installation of cables, operating systems, or appropriate software
• Troubleshoot incoming calls and help tickets, and work with IT Help Desk staff to devise a plan of action to help staff and students
• Create and maintain documentation as requested of supervisor

Requirements

• Like troubleshooting and working with computers
• Enjoy taking things apart and building equipment
• Like helping others solve IT related problems
• Working with others and being a part of a team

Qualifications

• Desired holiday + break work schedule: Flexible to the student’s schedule (Monday – Friday)
• Location: Bloomington Campus
• Schedule: Traditional hours of operation for the business/department: Start: 8:00a, End: 5:00p, Days of the week for the student to come in for work: Flexible to the student’s schedule (Monday – Friday), Hours within the working day for student to come in for work: Flexible to the student’s schedule (Monday – Friday)
• Start Date: Early September (after start of Junior year)

Skills

• Active listening & customer service
• IT troubleshooting techniques
• Critical thinking & problem solving
• Interpersonal communication skills
• Teamwork
• Attention to detail

Benefits

Ivy Tech Community College is committed to supporting the well-being, growth, and financial security of our part-time employees. These benefits include:

• Health & Wellness
• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Financial & Retirement Benefits
• All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings
• Fee remission for employees, spouses, and legal dependents

Pay

Hourly Rate: $15.75

Schedule

Traditional hours of operation for the business/department: Start: 8:00a, End: 5:00p, Days of the week for the student to come in for work: Flexible to the student’s schedule (Monday – Friday), Hours within the working day for student to come in for work: Flexible to the student’s schedule (Monday – Friday)