IT Help Desk
Responsibilities
Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide hands-on technical support in a mixed office and production floor manufacturing environment. This role will support end users, deploy and maintain hardware, and assist with daily IT operations across an enterprise infrastructure that includes Cisco and Juniper networking, Microsoft 365, and virtualization platforms. The ideal candidate will be comfortable with in-person onsite support, hardware troubleshooting, and working in a regulated environment.
Qualifications
- 1-3 years of experience in Help Desk/Desktop support
- Proficiency supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
- Experience with Cisco and/or Juniper networking equipment (direct or support-based)
- Exposure to VMware or other virtualized environments is beneficial
- Basic troubleshooting knowledge of wired and wireless network connectivity
- Hands-on experience with end-user hardware support, including desktop and laptop break/fix, peripherals, imaging, and deployment
- Understanding the process of onboarding and offboarding user accounts and equipment
- Familiarity working with ticketing systems
About the Role
The position is a full-time contract-to-hire role fully onsite in Traverse City, Michigan.
Pay
We offer weekly competitive pay.
Schedule
The position is fully onsite in Traverse City, Michigan.
Benefits
We offer medical, dental, vision, and 401K benefits.
Overview
MOTIVATED… make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us
Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.