IT GFS Specialist

About the role

Wood is currently recruiting an IT GFS Specialist to work as a full‑time long‑term member of our team at a customer's chemical plant location. Wood’s Operations business delivers solutions to an ever‑broadening range of clients across the energy and materials industries globally, providing operations, maintenance, modifications, brownfield engineering, asset optimization and management throughout the asset lifecycle. We focus on developing strategic relationships with our clients, delivering efficiency, integrity and reliability.

Benefits

• Meaningful and interesting projects delivered to leaders of industry across the Operations Americas sector.
• Flexible working arrangements that balance client, team and individual needs, offering onsite working.
• Competitive salary with regular salary reviews to ensure market‑aligned compensation.
• Flexible benefits package that can be adapted to suit your lifestyle.
• Commitment to continued professional development through development plans tailored to individual needs and interests.
• Global connections with leading industry experts around the world who are shaping the standards of our profession.
• Authorization to work permanently in the U.S. without sponsorship required.

Responsibilities

• Resolve IT incidents and fulfill service requests (phone, e‑mail, walk‑up, self‑service portal) for end users.
• Provide on‑site support for PCN network and systems, including patching systems in PCN Services and 2.X firewall administration and configuration.
• Support SAFER and PAS (Process Automation Systems) Life‑cycle Management program on‑site.
• Provision and maintain end‑user computing equipment (desktop/laptop hardware, software, peripherals) in accordance with IT operations policy and procedures.
• Provision and maintain network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.
• Work with the IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments.
• Coordinate with the IT Service Desk and site business stakeholders to communicate planned IT maintenance.
• Escalate incidents to the appropriate IT engineering and operations resources.
• Monitor open support requests for accuracy, urgency, and problem resolution.
• Create and maintain a document repository or knowledge base of fixes, installation procedures, technical tips, and IT support documents.
• Provide project support for Life‑cycle Management projects, implementation of new technologies, and procurement/goods receipt for IT and manufacturing projects requiring IT‑OT integration.
• Assist IT Infrastructure and Operations teams with Microsoft Windows OS software/server administration, backup, and recovery.
• Coordinate maintenance and change requests related to power, HVAC, fiber, and copper cabling.
• Assist IT Security engineering and operations teams; support antivirus, WSUS patches, updates, and hotfixes on Windows computers and servers.
• Assist the ICS Security Team, Infrastructure Engineers, and Operations to maintain the process control network environment.
• Coordinate IT‑OT service and support on behalf of capital project teams.
• Collaborate with ICS Security, Manufacturing Core Technology Groups, process control engineering, maintenance, instrumentation, and operations groups to prioritize IT/OT support work.
• Support the Manufacturing MOC process for Process Control System changes and updates.
• Work with IT and Security architects to review and facilitate updates to application architecture diagrams and network connection tables for IT‑OT application integration.

Qualifications

• Experience working in a chemical manufacturing facility.
• A+ certification or equivalent networking experience.
• CCNA (Cisco Certified Network Associate).
• 5+ years of IT‑industry experience, including experience in a manufacturing environment.
• Strong knowledge of Windows platforms: Windows 10, Windows Server 2017, 2019, and 2022.
• Strong knowledge of networking concepts such as TCP/IP protocols and configuring routers/switches.
• Mobile Device Management experience.
• Hands‑on knowledge of HP, Xerox, and Zebra printers and copiers.
• Project coordination/management experience.
• Desired: Cisco CCNP (Cisco Certified Network Professional).
• Desired: Fortinet NSE – Network Security Expert.
• Desired: Experience with SolarWinds and WSUS applications.
• Desired: Hyper‑V and/or VMware virtual environments.
• Desired: Fortinet and/or Palo Alto firewall configuration and administration.
• Desired: Cisco networking switch configuration and administration.
• Desired: Experience with acceptance testing and commissioning of instrument equipment and systems.
• Desired: General knowledge of ICS control systems (Siemens System 7, Emerson Delta‑V, or Honeywell Experion Control System).