IT Support Specialist

About the role

The Information Technology Support Specialist plays a crucial role in supporting the technology needs of Red Mountain Weight Loss's corporate offices, clinics, and remote locations. This position is part of the Technology team and is essential for maintaining the security, reliability, and efficiency of technology systems that support both patient care and business operations.

Responsibilities

• Provide technical support via phone, email, remote support tools, and in-person assistance.
• Troubleshoot and resolve hardware, software, connectivity, and application issues.
• Deliver exceptional customer service while ensuring timely resolution of support requests.
• Educate users on supported technologies, systems, and IT best practices.
• Document incidents, requests, and resolutions accurately.
• Deploy, configure, maintain, and support Windows and Mac computers, laptops, mobile devices, printers, and peripherals.
• Aid in employee onboarding, workstation deployments, equipment replacements, and user provisioning.
• Install operating system updates, software applications, and security patches.
• Afford assistance with hardware lifecycle management and asset tracking.
• Support Microsoft 365 technologies including Outlook, Teams, SharePoint, OneDrive, Intune, and Entra ID.
• Assist users with productivity and collaboration tools.
• Assist with troubleshooting workstation, printer, wireless, VPN, and network connectivity issues.
• Support installation, maintenance, and support of networking infrastructure.
• Help maintain system availability and operational reliability across all locations.
• Support endpoint security and organizational cybersecurity initiatives.
• Afford assistance with user access management and identity management processes.
• Ensure compliance with company policies and healthcare regulations, including HIPAA requirements.
• Escalate security concerns and operational risks appropriately.
• Maintain accurate technical documentation, inventories, configurations, and procedures.
• Update knowledge base articles and support documentation.
• Participate in technology deployments and continuous improvement initiatives.
• Assist with IT projects and strategic technology initiatives as assigned.

Qualifications

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 1–3 years of professional IT support, help desk, desktop support, or systems administration experience.
• Strong customer service and communication skills.
• Ability to troubleshoot hardware, software, and connectivity issues in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and support requests simultaneously.
• Commitment to continuous learning and professional development.

Required Technical Skills & Knowledge

• Microsoft 365 Administration
• Microsoft Intune
• Microsoft Entra ID
• Windows and macOS Support
• Endpoint Management
• TCP/IP, DNS, DHCP, VPN, and Wireless Networking
• Hardware and Software Troubleshooting
• Active Directory and Identity Management Concepts