IT Field Technician

Essential Functions

• Accurately collect, organize, and report inventory information.
• Collaborate with Lead Technicians to maintain project status.
• Conducting area wide assessments of technology status.
• Provide excellent customer service in the form of technical support to end-users via phone, email, chat, or in person.
• Troubleshooting: Diagnosing and resolving hardware issues, including but not limited to system crashes, hardware failures, and connectivity problems.
• Repair: Performing repairs or replacements of faulty hardware components, including disassembly and reassembly of computer systems.
• Testing: Conducting hardware tests and benchmarks to assess system stability, performance, and compatibility with software applications.
• Documentation: Maintaining a change log of hardware inventory, repairs, upgrades, and maintenance.
• Ticket Management: Log all support requests into a ticketing system, accurately documenting the nature of the issue, troubleshooting steps taken, and providing resolution.
• Cable Management to ensure organization and load balancing.
• Adhere to organizational policies, procedures, and security standards related to IT operations.
• Perform any other duties as directed or assigned.

Qualifications

• Associate degree in Information Technology, Computer Science, Related Technical field