IT Field Technician
Five Rivers IT Inc. · Boston, MA · 4 mo ago
On-siteInformation TechnologyFull-time
Responsibilities
- Attending customer support requests via phone, email or in person
- Performing server and network troubleshooting remotely and on site
- Doing application deployments
- Following change control process
- Managing servers and network equipment
- Document and follow procedures
- Work on projects and tasks assigned in a timely manner
- Be available for emergencies and scheduled tasks during off business hours
- Be available for off hours on-call rotation
- On-site visits to client site as needed
Qualifications
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Tech Skills
- Micrsoft 365
- Intune
- MS Entra ID
- Azure AD