IT Field Technician

Summary Statement

Keep the City of Boise connected. As an IT Field Technician, you'll play a hands-on role in supporting the technology that keeps City services running. From deploying and maintaining computers, printers, and specialized equipment to troubleshooting technical issues and providing exceptional customer support, you'll help ensure employees have the tools they need to serve our community. If you enjoy solving problems, working directly with customers, and being part of a collaborative team that keeps technology operating at its best, we'd love to hear from you.

Required Knowledge, Experience, And Training

• High school diploma or equivalent and two years of experience providing basic PC hardware/software support, which includes installing and configuring personal computers (PCs) and/or peripherals, installing software and performing routine file backup operations in a medium to large-scale computer or client/server system, or an equivalent combination of education and/or experience.
• Knowledge of: the principles and practices of PC or network server operation or both; normal preventative maintenance practices for PCs or network servers or both; PC or network server software; computer usage including related software; and installation, maintenance and operation of computer hardware and software, peripherals, operating systems and applications software.

Licensing And Other Requirements

• Valid state-issued driver's license.

Special Requirements

• Applicants Must Be Able To Pass City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Driving Record Check
• Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)

Why the City of Boise?

• Zero-cost premium medical coverage for you and your family (an estimated $10,000 - 20,000 value)
• PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost

Essential Functions

• Provides daily system administration and support for department-level computer systems.
• Identifies and interprets malfunctions and initiates corrective action to restore operation.
• Reviews processes and procedures followed by the end-user to determine steps taken before malfunction and explain correct procedures.
• Maintains and records information in databases to reflect current status and changes.
• Affords assistance to the help desk.
• Activates network ports for computers and VoIP phones.
• Installs and configures new computers and applications based on computer or software life cycle.
• Collaborates in establishing new computer workstations.
• Ensures all new and re-distributed equipment is suitable for use and functioning appropriately.
• Develops and writes procedures for installation and use of hardware and software.
• Writes user instruction manuals and is a technical consultant once new systems are implemented.
• Maintains service logs.
• Updates documentation to record new equipment installation, new sites and changes to computer configuration.
• Documents technical processes and troubleshooting guidelines in the knowledge management database.
• Analyzes department needs by studying and evaluating department workflows and recommends future hardware and software additions or enhancements supporting department objectives.
• Performs other duties as assigned.