IT Field Support Technician Per Diem

Responsibilities

• Taking ownership of on-site desktop support requests at one of the health system's locations and working them to closure.
• Resolving desktop break fix issues and assisting on, or conducting moves, adds and changes as directed.
• Fully documenting all work done and resolutions real time in the health system's ticketing system.
• Create or update support documents to better prepare the team on support issues when appropriate.
• Able to assess onsite service requests and resolve or escalate issues that impact end users' work flow.
• Should have the ability to demonstrate knowledge of desktop hardware and software support tools and technologies.

Requirements

• Minimum Education: Preferred Associate’s degree or technical certification in computer science, Information Technology or other technical field preferred.
• Microsoft Certification or Experience Preferred.
• Minimum Work Experience: 1-3 years of Desktop support experience.
• Demonstrated experience supporting enterprise desktop environments and related infrastructure in a Healthcare setting.
• Proven skills in the support of various desktop and mobile device platforms.
• Experience with support and maintenance of Windows-based desktop operating systems (Windows 7/10).
• Support skills with various desktop hardware equipment (Dell, HP, Lenovo), printers, mobile devices / smartphones (Apple and Android based).
• Ability to effectively communicate with end users, (nurses, physicians, and other executives) to extract pertinent information needed to resolve issues.
• Flexible team player with ability to complete tasks as assigned.
• Willingness to continue technical and professional development in line with Desktop Support functions.