IT Field Support Technician

About the role

Serving as the first point of contact for IT support.
Installing, configuring, and maintaining software and hardware components of computer and network systems.
Diagnosing and troubleshooting software and hardware issues.
Troubleshooting challenges with computers and network devices.
Repairing and replacing damaged computer and network components.
Ensuring the security of clients and server computers by installing and upgrading antivirus and firewall software.
Maintaining and updating technical documentation regularly.
Testing new hardware and software before full-scale installation.

Responsibilities

• Serving as the first point of contact for IT support.
• Installing, configuring, and maintaining software and hardware components of computer and network systems.
• Diagnosing and troubleshooting software and hardware issues.
• Troubleshooting challenges with computers and network devices.
• Repairing and replacing damaged computer and network components.
• Ensuring the security of clients and server computers by installing and upgrading antivirus and firewall software.
• Maintaining and updating technical documentation regularly.
• Testing new hardware and software before full-scale installation.

Requirements

• A high school diploma or equivalent.
• 2 years of experience working in IT.
• Experience with Active Directory, Windows OS, SCCM, and SITIL Methodologies.
• Strong customer service skills.

Qualifications

• An associate’s degree in an IT related field.
• 1 year of experience with computer hardware repair.
• 1 year of experience with technical support.
• 1 year of experience with software troubleshooting.

Skills

• An associate’s degree in an IT related field.
• 1 year of experience with computer hardware repair.
• 1 year of experience with technical support.
• 1 year of experience with software troubleshooting.

Benefits

Recently ranked as high as #3 among HUBZone Companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to top-ranking Federal and State Commissionaires project support teams. At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Join our talented team and be part of a company that values both professional excellence and community impact.

Pay

Compensation is commensurate with experience.

Schedule

This role is on-site, Monday through Friday.

Contact Information

For more information, please visit Delmock Technologies, Inc. (DTI).

Equal Opportunity Employer

Delmock Technologies, Inc. (DTI) is an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.