IT Field Support Technician

Qualifications

Position Summary
Livestock Nutrition Center, a leading regional feed manufacturing company, is looking for a skilled and adaptable IT Field Support Technician based to provide exceptional technical support to our staff.

Responsibilities & Duties

• Provide remote technical assistance and support for requests and issues related to computer systems, software, and hardware (including IoT and OT equipment).
• Travel to locations to resolve complex issues or implement new technology as needed.
• Document, route, track, escalate and update staff, as well as management, on status of issues as required.
• Build rapport and research problem details from technical and non-technical staff.
• Analyze, document, and map business processes and data to identify areas of improvement.
• Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents.
• Research and stay abreast of new hardware or software that might be used in current or future locations.
• Perform other support and operational tasks as required.

Qualifications & Skills

• A degree in Computer Science, Information Technology, or relevant field.
• Priority consideration for experience in the agricultural or manufacturing industries or experience with Operational Technology implementation and/or installation.
• Relevant certifications (e.g., CompTIA A+, Network +) are an advantage.
• 3+ years of experience working in IT operations/support/service or help desk areas.
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
• Highly proficient in support ticketing and Reporting Services.
• An understanding of the role of Service Level Agreements (SLAs) within an IT environment.
• Strong debugging and troubleshooting skills.
• Outstanding communication skills, both verbal and written.
• Ability to work independently but with a team-focused approach within multi-disciplinary teams and quickly adapt to job requirements changing on an ad hoc basis.
• Enthusiasm for product knowledge acquisition.

Benefits & Perks

All full-time employees are eligible for a comprehensive benefits package.