IT Field Support Technician III

Job Summary

Responsibilities

• Serve as the primary point of contact for all IT-related issues within an assigned region.
• Provide advanced Level II desktop support for Windows desktops, laptops, peripherals, and business applications.
• Install, configure, troubleshoot, and maintain Windows 11 operating systems and standard business software.
• Support mobile devices, including iOS and Android platforms.
• Install, configure, and troubleshoot desktop printers and multifunction devices.
• Respond to support requests via phone, email, and ticketing system while maintaining excellent customer service.
• Manage, prioritize, and resolve multiple support requests in a fast-paced environment.
• Collaborate with infrastructure, networking, security, and application support teams.
• Maintain detailed service records and status updates within the IT service management platform.
• Coordinate infrastructure projects, hardware refreshes, software deployments, and technology rollouts.
• Participate in after-hours support when required.
• Perform additional duties as assigned.

Qualifications

• A high school diploma or GED is required.
• A bachelor's degree in Information Systems or a related technology field is preferred, or equivalent professional experience is acceptable.
• A minimum of 2 years of hands-on desktop support experience, preferably supporting multiple remote locations, is required.
• Experience supporting Microsoft Windows 11 Desktop and laptop hardware, LAN, WAN, wireless networking, and web-based technologies is necessary.
• Strong understanding of IT infrastructure, security, and enterprise applications is essential.
• Excellent troubleshooting, organizational, and problem-solving skills are required.
• Outstanding customer service and communication abilities are crucial.
• The ability to work independently with minimal supervision is important.
• Strong documentation and time management skills are beneficial.
• The legal authorization to work permanently in the United States is required.

Preferred Qualifications

• Oil & Gas industry experience is a plus.
• Experience using BMC Remedy or other IT Service Management (ITSM) platforms is advantageous.
• Professional Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCDST), or HDI Desktop Support Technician are preferred.

Legal Authorization

Legal authorization to work permanently in the United States is required.

Benefits

• Medical, prescription, dental, vision, AD&D, and life insurance offerings.
• Short-term disability coverage.
• A 401K plan (based on eligibility).