IT Field Support Technician

Employment Eligibility Statement
Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders). Sponsorship is not available at this time.

Job Responsibilities

• Ability to travel to remote locations
• Own vehicle to drive to different locations and support end Users
• Mileage will be reimbursed
• Available on call support during weekends/holidays as per request
• Provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology
• Provide high level of customer satisfaction and extremely strong communicator in both verbal and written communication in the local language
• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines
• Work self-sufficiently to perform fault diagnostics, deliver user requirements, while maintaining standards and SLAs
• Accurately test, identify, prepare, repair, resolve, and document end user technical issues relating to Desktop support
• Provide infrastructure administration functions
• Support inline with contracted business working hours
• Provide site support in remote offices when required
• Troubleshoot and resolve software issues; OS Imaging/reimaging and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
• Ensure regular customer interaction to adhere with update SLA's and high levels of customer service
• Provide daily ticket updates to ensure users are fully updated on updates
• Move equipment associated with service requests, inline with health and safety guidelines
• Perform asset inventory activities as needed
• End user training and guidance on the use of hardware and software
• Recommend and / or perform upgrades to end user devices
• This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
• Perform other duties as assigned

Skills Required

• Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications
• Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts
• Effective communication in English and/or local language
• Basic known workings of LAN technologies and hardware
• Ability to support technically video conferencing equipment

Notes

• All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

• Danta offers a compensation package to all W2 employees that are competitive in the industry.
• The package consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
• The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.