IT Field Support Technician II

About the role

Sterling Infrastructure is looking for an experienced IT Field Support Technician II to join their team in Pocatello, ID. This role is not a traditional helpdesk position but rather a hands-on role supporting construction operations.

Responsibilities

• Serve as the primary on-site IT resource for assigned business units
• Troubleshoot hardware, software, networking, and mobile devices with minimal escalation
• Support HCSS (HeavyBid, HeavyJob, Equipment360 & more)
• Deploy and configure devices using Intune / MDM tools
• Support local network equipment (switches, wireless, VPNs)
• Partner with Infrastructure, Applications, and Cybersecurity teams
• Mentor Field Support Technician I staff
• Lead site IT projects like office moves, refresh cycles, and new jobsite setups

Requirements

• 5+ years of IT support experience (field or distributed environments preferred)
• Strong knowledge of Windows 11, Microsoft 365, Active Directory, Group Policy
• Solid networking fundamentals (VLANs, VPN, switches, TCP/IP)
• Experience with Intune or enterprise endpoint management
• HCSS experience strongly preferred
• CompTIA A+ and Network+ required
• Construction or field operations experience is a big plus
• Valid driver’s license and willingness to travel to job sites