IT Field Support Technician

About the role

Ford Office Technologies is growing and seeks a reliable and customer-focused IT Field Support Technician to join their team. This position involves providing Tier 1 level IT support, including technical support, troubleshooting hardware and software issues, and ensuring efficient IT system operations.

Responsibilities

• Set up new user accounts and profiles and handle password issues.
• Provide on-site technical support for desktops, laptops, and printers.
• Support the training and roll-out of new applications.
• Install, configure, and maintain hardware and software systems.
• Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi).
• Answer basic questions about installation, operation, configuration, customization, and usage of network connected devices.
• Perform system upgrades and routine maintenance.
• Manage and support Microsoft 365 accounts and services.
• Prioritize and manage multiple open cases at one time by maintaining files and records.

Requirements

• Achieved an associate degree or equivalent from a technical school or related work experience.
• At least 1-3 years of professional helpdesk experience.
• A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred.
• A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience.
• COMPTIA A+ certification is a plus.
• Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs.
• Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic.
• Valid driver's license and proof of insurability.
• The ability to lift 50 lbs.
• The ability to provide excellent customer service and communicate technical information clearly.

Benefits

• 401(k) with company match
• Bereavement Leave
• Vacation Benefits
• Holidays
• Medical, Dental, and Vision Care Insurance
• Life Insurance – both company paid and additional coverage
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary Policies for additional insurance to cover accident, cancer, critical illness, or injury
• CDA Scholarship Foundation