IT Field Support Technician

About the role

Ford Office Technologies is growing and due to this growth, we are seeking a reliable and customer-focused IT Field Support Technician to join our team. In this role, you will go on-site to our customers’ locations and provide Tier 1 level IT support which will include, but not limited to; technical support, troubleshooting hardware and software issues, and ensure our clients’ IT systems are operating efficiently. The ideal candidate is hands-on, detail-oriented, and comfortable working independently in various field environments.

Responsibilities

• Set up new user accounts and profiles and handle any password issues.
• Provide on-site technical support for desktops, laptops and printers.
• Support the training and roll-out of new applications.
• Install, configure, and maintain hardware and software systems.
• Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi‑Fi).
• Ability to set up and work with smart boards, and basic knowledge of working with a server and networking.
• Chrome book repair and Google Suite.
• Answer basic questions about installation, operation, configuration, customization, and usage of network connected devices.
• Perform system upgrades and routine maintenance.
• Manage and support Microsoft 365 accounts and services.
• Prioritize and manage multiple open cases at one time by maintaining files and records.

Requirements

• Associate degree or equivalent from a technical school or related work experience is required.
• Minimum of 1‑3 years working in a professional helpdesk environment.
• A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred.
• A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience.
• Applicants with CDIA+ or COMPTIA A+ certification is a plus.
• Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs.
• Aptitude for quick learning of technical and procedural topics, self‑motivating/self‑learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic.
• Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player.
• Must have a valid driver’s license and proof of insurability.
• Ability to lift 50 lbs.
• Ability to provide excellent customer service and communicate technical information clearly.

Benefits

• 401(k) with company match
• Bereavement Leave
• Vacation Benefits
• Holidays
• Medical, Dental, and Vision Care Insurance
• Life Insurance – both company paid and additional coverage.
• Voluntary Short‑Term and Long‑Term Disability Insurance
• Voluntary Policies for additional insurance to cover accident, cancer, critical illness, or injury.
• CDA Scholarship Foundation