IT Field Support Specialist, Level 2
Independent Software, Inc. · Columbia, MD · 3 wk ago
On-siteInformation TechnologyFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate: EEO, equal opportunity, application instructions, etc. Must preserve all substantive info.
We need to parse the posting.
Content:
"What You Will Do: At Independent Software, as an IT Field Support Specialist 2, you will provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, teleconferencing equipment, and network-connected hardware. You will troubleshoot and repair equipment, support hardware installations and upgrades, conduct site surveys, and provide on-site and remote support to end users."
That's description; could be "About the role".
"Key Responsibilities:" then bullet list (but it's a paragraph with line breaks). We'll extract each bullet.
List items:
- Provide Tier 2 and Tier 3 support for workstations, servers, printers, peripherals, and teleconferencing equipment
- Install, troubleshoot, repair, and test computer hardware and associated equipment
- Conduct site surveys and document configurations, requirements, and changes
- Support hardware deployments, network upgrades, and equipment installations
- Install and configure hardware, cabling, and specialized interconnecting cables
- Maintain fiber optic modems, multiplexers, fiber/Ethernet cabling, and telephone systems
- Install Windows operating systems, applications, antivirus software, and security patches
- Use ticketing systems to document and track technical issues
- Provide remote and on-site end-user support and training
- Coordinate with IT teams, vendors, and users to resolve technical issues
"Required Skills and Qualifications:" then list:
- 3–5 years of relevant IT experience
- Strong hardware installation, repair, and troubleshooting experience
- Experience supporting Windows operating systems and software applications
- Knowledge of Active Directory security and policies
- Ability to read and interpret technical manuals and schematics
- Experience providing remote technical support
- Proficiency with Microsoft Office applications
- Strong troubleshooting, communication, and organizational skills
- Ability to work independently and manage multiple priorities
- Must be able to drive a company vehicle as part of job responsibilities
- Must be able to lift and move equipment weighing up to 50 lbs
- Must be available to work an 8-hour shift scheduled between 6:00 AM and 6:00 PM, as determined by management
"Education and Experience:" then:
- High School Diploma or GED required
"Certifications:" then:
- Must possess required DoD 8570 certification
- Security+ highly preferred
"Clearance Requirement:" then:
- Must possess an active TS SCI with appropriate Polygraph to be considered for this role
"Why Choose Independent Software:" then bullet list:
- Support critical national security missions that matter
- Be part of a close-knit, employee-first culture where your voice is heard
- Expand your skills through ongoing training, mentorship, and career development
- Enjoy competitive compensation, generous benefits, and work-life balance
Then "Ready to take the next step..." etc is call to action, we drop.
We need to decide sections.
We have:
- About the role: could be the "What You Will Do" paragraph.
- Responsibilities: the Key Responsibilities list.
- Requirements: maybe combine Required Skills and Qualifications, Education and Experience, Certifications, Clearance Requirement. But we have separate headings possible: Requirements, Qualifications, Skills. The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to decide which to use based on content.
We have content that fits:
- Requirements: maybe education, experience, certifications, clearance.
- Qualifications: maybe skills? But we also have Skills heading.
We could map:
- About the role: description paragraph.
- Responsibilities: responsibilities list.
- Requirements: Education and Experience (HS diploma), Certifications (DoD 8570, Security+ preferred), Clearance Requirement (TS SCI). Could also include years of experience? That's more qualification.
- Qualifications: maybe the "3–5 years of relevant IT experience" etc? Actually that's more like qualifications.
- Skills: maybe the list of skills: hardware installation, Windows OS, Active Directory, reading manuals, remote support, MS Office, troubleshooting, communication, organizational, independent work, driving, lifting, shift availability.
But the instruction says prefer a few substantive sections over many thin ones. So we might combine.
We could have:
- About the role (description)
- Responsibilities (list)
- Requirements (combined education, experience, certifications, clearance, shift, physical requirements)
- Skills (maybe technical skills list)
But we need to avoid filler.
Let's see if we have any content for Benefits, Pay, Schedule. Benefits: "Enjoy competitive compensation, generous benefits, and work-life balance" is a benefit statement under Why Choose Independent Software. That's a benefit. So we could have Benefits section with that line.
Pay: not specified; we should not create Pay section because no specific pay info.
Schedule: we have shift availability: "Must be available to work an 8-hour shift scheduled between 6:00 AM and 6:00 PM, as determined by management". That's schedule info. So we could include Schedule section with that.
But we might also incorporate schedule into Requirements. However we have a specific Schedule heading allowed; we could create Schedule section with that detail.
Benefits: we have "competitive compensation, generous benefits, and work-life balance". That's somewhat vague but it's specific content (they mention competitive compensation, generous benefits, work-life balance). It's not filler like "commensurate with experience". It's actual statement. So we can include Benefits.
Now we need to avoid duplication.
Let's gather content:
About the role: "At Independent Software, as an IT Field Support Specialist 2, you will provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, teleconferencing equipment, and network-connected hardware. You will troubleshoot and repair equipment, support hardware installations and upgrades, conduct site surveys, and provide on-site and remote support to end users."
Responsibilities list as above.
Requirements: maybe combine Education and Experience (HS diploma), Certifications (DoD 8570 required, Security+ preferred), Clearance (TS SCI with polygraph). Also maybe include "3–5 years of relevant IT experience" as requirement? That's more like qualification. But we can put under Requirements.
Skills: maybe list of technical skills: hardware installation/repair/troubleshooting, Windows OS support, Active Directory, reading technical manuals/schematics, remote technical support, MS Office proficiency, troubleshooting/communication/organizational skills, ability to work independently, manage multiple priorities, drive company vehicle, lift up to 50 lbs.
But note that driving, lifting, shift are more like requirements/physical demands. Could go under Requirements.
We need to avoid thin sections. Let's think: we could have About the role, Responsibilities, Requirements (including education, experience, certifications, clearance, physical/driving/shift), Skills (technical and soft skills), Benefits.
That's 5 sections.
Check if any content missing: we have not included "Why Choose Independent Software" beyond benefits; we used benefits line. The other bullets about mission, culture, training, etc. Could be considered Benefits or maybe "About the company". But we only have headings list; we could put those under Benefits as well (they are benefits). However the instruction says include a section ONLY when posting has real, specific content for it. Those bullets are specific: "Support critical national security missions that matter", "Be part of a close-knit, employee-first culture where your voice is heard", "Expand your skills through ongoing training, mentorship, and career development", "Enjoy competitive compensation, generous benefits, and work-life balance". Those are benefits/value proposition. So we can include them in Benefits section as a list.
Thus Benefits section will have those four bullet points.
Now we need to ensure we don't repeat content.
Let's draft HTML.
We'll use
for each heading. Inside each section, we will use
for prose,
- for lists.
We must not include any extra text like "About the role:" as heading only; the heading is
About the role
. Then content. Now produce:About the role
At Independent Software, as an IT Field Support Specialist 2, you will provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, teleconferencing equipment, and network-connected hardware. You will troubleshoot and repair equipment, support hardware installations and upgrades, conduct site surveys, and provide on-site and remote support to end users.
Responsibilities
- Provide Tier 2 and Tier 3 support for workstations, servers, printers, peripherals, and teleconferencing equipment
- Install, troubleshoot, repair, and test computer hardware and associated equipment
- Conduct site surveys and document configurations, requirements, and changes
- Support hardware deployments, network upgrades, and equipment installations
- Install and configure hardware, cabling, and specialized interconnecting cables
- Maintain fiber optic modems, multiplexers, fiber/Ethernet cabling, and telephone systems
- Install Windows operating systems, applications, antivirus software, and security patches
- Use ticketing systems to document and track technical issues
- Provide remote and on-site end-user support and training
- Coordinate with IT teams, vendors, and users to resolve technical issues
Requirements
- High School Diploma or GED required
- 3–5 years of relevant IT experience
- Must possess required DoD 8570 certification; Security+ highly preferred
- Must possess an active TS SCI with appropriate Polygraph
- Must be able to drive a company vehicle as part of job responsibilities
- Must be able to lift and move equipment weighing up to 50 lbs
- Must be available to work an 8-hour shift scheduled between 6:00 AM and 6:00 PM, as determined by management
Skills
- Strong hardware installation, repair, and troubleshooting experience
- Experience supporting Windows operating systems and software applications
- Knowledge of Active Directory security and policies
- Ability to read and interpret technical manuals and schematics
- Experience providing remote technical support
- Proficiency with Microsoft Office applications
- Strong troubleshooting, communication, and organizational skills
- Ability to work independently and manage multiple priorities
Benefits
- Support critical national security missions that matter
- Be part of a close-knit, employee-first culture where your voice is heard
- Expand your skills through ongoing training, mentorship, and career development
- Enjoy competitive compensation, generous benefits, and work-life balance