IT Field Support Specialist, Level 2

Key Responsibilities

• Provide Tier 2 and Tier 3 support for workstations, servers, printers, peripherals, and teleconferencing equipment
• Install, troubleshoot, repair, and test computer hardware and associated equipment
• Conduct site surveys and document configurations, requirements, and changes
• Support hardware deployments, network upgrades, and equipment installations
• Install and configure hardware, cabling, and specialized interconnecting cables
• Maintain fiber optic modems, multiplexers, fiber/Ethernet cabling, and telephone systems
• Install Windows operating systems, applications, antivirus software, and security patches
• Use ticketing systems to document and track technical issues
• Provide remote and on-site end-user support and training
• Cookordinate with IT teams, vendors, and users to resolve technical issues

Required Skills And Qualifications

• 3–5 years of relevant IT experience
• Strong hardware installation, repair, and troubleshooting experience
• Experience supporting Windows operating systems and software applications
• Knowledge of Active Directory security and policies
• Experience providing remote technical support
• Proficiency with Microsoft Office applications
• Strong troubleshooting, communication, and organizational skills
• Ability to work independently and manage multiple priorities
• Must be able to drive a company vehicle as part of job responsibilities
• Must be able to lift and move equipment weighing up to 50 lbs
• Must be available to work an 8-hour shift scheduled between 6:00 AM and 6:00 PM, as determined by management

Education And Experience

• A High School Diploma or GED is required

Certifications

• Must possess required DoD 8570 certification Security+
• Security+ highly preferred

Clearance Requirement

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role