IT Field Services Technician

Responsibilities

• Collaborate with Project Managers, Superintendents, and the IT Networking team to plan, install, and support a customized network infrastructure tailored to each project's unique needs throughout its lifecycle.
• Travel to and set-up jobsite networks, including internet gateways, switches, access points, and microwave networking equipment.
• Partner with internet service providers and jobsite leadership to procure and install reliable internet connections where appropriate.
• Act as a liaison, coordinating with the IT Service Desk, regional IT Support Technicians, and Networking team to resolve network issues on jobsites.
• Create and update knowledge articles on troubleshooting steps and processes for both end-users and IT staff.
• Travel frequently to jobsites within the region, providing IT support to ensure project goals are met, aligning with company and IT policies.
• Partner with IT Networking team to manage jobsite network assets, including procurement, deployment, technical support, and retirement.
• Participate in quarterly (weekend) IT systems maintenance to ensure that regional offices and jobsites remain fully operational and ready for use after maintenance activities are complete.
• Serve as the primary contact for jobsite AV support, ensuring effective operation and maintenance of AV systems.
• Adhere to all safety protocols, including the use of Personal Protective Equipment (PPE), completing OSHA safety courses, and a deep personal commitment to safety in all areas of work.

Qualifications

• Bachelor's degree in a relevant technology related field required.
• Proven experience in network setup, configuration, and troubleshooting, focusing on field deployments preferred.
• Strong understanding of internet connectivity solutions in construction settings preferred.
• Familiarity with internet service technologies, including fiber, coax, cellular, and satellite systems like Starlink.
• Demonstrated experience in a customer-focused IT support role.
• Familiarity with asset management lifecycle is preferred.
• Experience with business-grade Audio/Video technologies preferred.
• Willingness to travel up to 60% between office and jobsite locations as needed.
• Unwavering drive to ensure that challenges are met head-on with a positive attitude and a commitment to continuous improvement.
• Strong sense of fulfillment through serving others, with a commitment to customer satisfaction.
• Excellent written and verbal communication skills; able to simplify technical details for non-technical users.
• Strong organizational skills and ability to manage multiple projects simultaneously and prioritize tasks to meet deadlines.
• Demonstrates professionalism and resilience, staying calm and focused under pressure.
• Self-motivated, proactive, and eager to learn, with a commitment to continuous improvement.