IT Field Service Technician

About Us For over 40 years, The AME Group has been a trusted technology partner to businesses across the region — delivering managed IT services, cybersecurity, ERP solutions, and private cloud hosting that help our clients stay ahead of the competition. We believe great technology starts with great people, and our service team is at the heart of the customer experience. If you take pride in doing things right the first time and genuinely enjoy helping people, we'd love to meet you. Position Overview We're seeking a Field Service Technician based in Louisville, KY to provide on-site and remote technical support to our clients throughout Louisville, Southern Indiana, and the surrounding counties. This is a fast-paced environment where no two days look the same — you'll be out in the field solving real problems for real people, backed by a supportive team that values quality work and a customer-first attitude above all else. Key Responsibilities Provide on-site and remote support for desktops, laptops, servers, networking equipment, printers, and peripheralsInstall, configure, and troubleshoot hardware, software, and network infrastructurePerform scheduled maintenance, upgrades, and patch management for client environmentsDocument all work thoroughly and accurately in our ticketing system — attention to detail is essentialCommunicate clearly and professionally with clients, keeping them informed every step of the wayManage time and prioritize across multiple client sites in a fast-paced workdayCollaborate with remote support and escalation teams to resolve issues efficientlyRepresent The AME Group with professionalism and a customer-first mindset at every client interaction Requirements Required Skills Proven experience in IT support, field service, or a similar technical roleStrong working knowledge of Windows operating systems, common business software, and basic networking (TCP/IP, DNS, DHCP)Ability to troubleshoot hardware, software, and connectivity issues independentlyExceptional attention to detail — you document your work carefully and follow through until the job is truly doneA customer-first attitude — you're patient, approachable, and committed to an excellent client experienceAbility to thrive in a fast-paced environment and adapt to shifting prioritiesStrong communication and interpersonal skillsValid driver's license with a clean driving record and reliable transportation for travel to client sitesAbility to occasionally lift and move equipment up to 50 lbs. Preferred Skills CompTIA Network+ and/or Security+ certificationsExperience with managed services tools (PSA/RMM platforms)Familiarity with Microsoft 365, Azure, and server administrationExperience supporting small and medium-sized businesses across multiple industries What We Offer Competitive salaryHealth insurance401(k) retirement planPaid time off and sick timeA supportive, team-oriented culture with a 40-year track record of stability and growthOpportunities to grow your skills and certifications