IT Field Service Technician

About the role

As a Field Services Support Technician at Morgan & Morgan, you will deliver white-glove support to employees in your office/region and to our 6,000+ employees nationwide. You will provide both in-person and phone support in a virtual desktop environment, maintain, install, and configure IT hardware, and perform routine to moderately complex troubleshooting of hardware and software systems. You will also manage and sustain inventory of IT hardware in your region.

Responsibilities

• Provide friendly, professional on-site support to users in your assigned region(s).
• Create, monitor, track, schedule, update, and close tickets within ServiceNow within SLA.
• Respond to and resolve tickets escalated from the Service Delivery teams to Field Services.
• Collaborate with vendors to resolve issues as necessary.
• Maintain, organize, and order stock of IT hardware within your region.
• Establish and build relationships with local leadership and staff to improve daily workflow.

Requirements

• 2+ years of experience in an IT Service Desk role.
• Experience with Office 365 and Active Directory Services.
• Basic understanding of networking and wiring configurations.
• Familiarity with remote access technologies (VPN, terminal services, published apps, etc.).
• Preferred experience working with ServiceNow, Salesforce, and VMware.
• Ability to assist others with complex issues in a professional manner.
• Strong problem analysis and problem-solving skills.
• Excellent written and verbal communication skills.
• Resourceful, well-organized, highly dependable, efficient, and detail-oriented.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Stand and walk for extended periods.
• Bend, kneel, climb ladders, and work in confined spaces.
• Use hand tools and distinguish cable and wiring colors.
• Travel to firm locations as needed.

Benefits

• Medical and dental insurance.
• 401(k) plan.
• Paid time off and paid holidays.