IT Field Service Technician

About the Role

This role supports the on-site end user technology that keeps a busy production facility running, working across desktops, mobile devices, networking, and infrastructure. You'd be the hands-on IT presence people at the site turn to every day.

What You'll Do

• Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Perform Active Directory administration tasks
• Support Windows and Microsoft 365 environments
• Troubleshoot VPN and remote access issues
• Perform device imaging and deployment
• Maintain asset inventory and documentation
• Support printer and IP telephony systems
• Coordinate hardware ordering and deployment
• Manage and update tickets in a ticketing system

What We Need From You

• Associate's degree in IT or related field, or high school diploma with relevant IT certifications
• 1 or more years of hardware support experience
• 1 or more years of in-person, customer-facing IT support experience
• Strong troubleshooting and communication skills
• Ability to lift and move equipment up to 40 pounds

Preferred Qualifications

• Experience managing tickets through ServiceNow
• CompTIA ITF+, A+, Network+, Server+, Cloud+, or Mobility+ certifications
• Experience with remote support tools such as LogMeIn
• Experience with Cisco VPN and Citrix

This response is AI-generated, for reference only.