IT Field Engineer, POS

Position Overview

Provides on-site support and maintenance for retail POS systems, back-office hardware, and network equipment.

Specializes in VeriFone POS devices (such as Ruby, Sapphire, Commander) and associated hardware.

Covers coordination of support processes, documentation, and training activities across multiple store locations.

Conducts troubleshooting, installations, upgrades, and ongoing maintenance to ensure seamless technology operations.

Works primarily in the field supporting retail environments with a focus on excellent customer service and problem resolution.

Requirements

• High school diploma or G.E.D., with an Associate's degree in IT, Computer & Information Systems, Computer Science, preferred.
• Minimum of five (5) years of experience in desktop support, helpdesk, or customer support environments.
• Prior experience supporting Point-of-Sale (POS) systems, especially VeriFone VASC, Commander, or similar devices.
• Proven ability to troubleshoot hardware and network issues, including printers, scanners, and payment terminals.
• Valid VeriFone VASC Commander/Topaz/Ruby 2 Certification or equivalent, with willingness to obtain if not already certified.

What's in it for you?

• Opportunity to work in a dynamic, retail-focused environment with a focus on technology support.
• Gain experience supporting industry-leading POS hardware and infrastructure.
• Able to develop your skills in a hands-on, travel-intensive role.
• Join a team of dedicated professionals in a fast-paced retail support setting.
• Be part of a company that values continuous improvement and excellent customer service.

About Us

IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.