IT Field Engineer

About the role

The IT Field Engineer, titled Field Services Engineer (FSE), plays a critical role in ensuring Impact Networking’s clients receive top-tier IT service, support, and implementation. This position requires working in the field, traveling to local customer locations to provide onsite service, maintenance, and project execution while maintaining Impact’s high standards. The FSE will collaborate with internal teams to resolve technical issues, support client onboarding, and ensure seamless IT operations. This role demands both technical expertise and strong interpersonal skills to effectively diagnose and resolve issues while delivering an exceptional customer experience.

Responsibilities

• Engage in Business Transformation Assessments (BTA) with an emphasis on discovery, information compilation, and data gathering, including onsite discovery and physical review/documentation of IT assets.
• Support client technical activities onsite, including implementation of core MIT networking, server, and computer technologies (Windows Server, Hyper-V, VMWare, Exchange, SharePoint, firewalls, switches, BDR solutions, PowerShell, Active Directory, Group Policy, and cloud services such as Office 365, G-Suite, and Azure).
• Collaborate with the Service Desk and Operations teams to develop and execute client management and maintenance plans, including monthly maintenance and documentation.
• Work with clients’ line-of-business vendors on technical requirements as needed.
• Document and resolve user computing issues requiring onsite remediation while maintaining customer satisfaction.
• Collaborate with the Technical Operations Center (TOC) to resolve user issues following a structured problem management process.
• Work with third-party vendors, Line of Business (LoB) application providers, and other divisions within Impact Networking Technology to provide efficient field support services.
• Timely documentation of issues and onsite labor performed within Impact’s ticket system.
• Participate in ongoing training and attainment of manufacturer certifications.
• Cultivate and sustain relationships with customers and engineers to enhance the company’s positive reputation through outstanding customer service.
• Maintain relationships with vendor contacts beneficial to the company.
• Adhere to standards for documenting customer network status and activities.

Requirements

• Minimum of 3 years of relevant experience in IT field services.
• Fundamental understanding of Server Administration.
• Experience with Windows 2012-2025 Server, Active Directory management and maintenance, DNS, DHCP, and Remote Desktop Services.
• Understanding of VMWare, Hyper-V, and other virtualization technologies.
• Experience with storage solutions: SAN, NAS, and Shared Storage.
• Fundamental understanding of firewalls, switches, and other networking technologies (Cisco Meraki, HP, etc.).
• Experience with backup technologies and RMM tools such as N-Able, Kaseya, or LabTech.
• Knowledge of Office 365, Azure, and other cloud solutions.
• Experience with mobile operating systems (iOS, Android, Windows).
• Valid driver’s license and proof of insurance.

Qualifications

• Preferred ITIL and Service Management knowledge.
• Knowledge of the HaloPSA Platform.
• Working knowledge of event and incident management systems, including support for Incident, Change, and Request for Information requirements.
• Strong verbal and written communication skills with a customer-service focus.
• Excellent problem-solving skills and ability to work under pressure while managing multiple priorities.
• Ability to communicate and work directly with customers to identify and resolve technical issues.
• Ability to take initiative.
• Microsoft Fundamentals certification or certifications such as CompTIA Network+, A+, Security+, ITF+, or Microsoft 365 Certified: Fundamentals.

What Drives Impact

Behaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them:

• Innovation: We embrace change because innovation lives outside the comfort zone.
• Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty: We are fiercely transparent and consistently honest.
• Fun: We fuel work with fun, knowing life's too short for boring.
• Low Ego: We champion ideas over titles, because brilliance knows no rank.
• One Team: We win as a team, we lose as a team, we are one team.

Pay

Compensation Range: $60,000 - $75,000. Actual compensation packages are based on several factors unique to each candidate, including skillset, experience, training, licensures and/or certifications, and other organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department.

Benefits

• 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 check incentive rewards.
• Up to 20 days of PTO, 7 paid sick days, 12+ paid holidays, and paid parental leave.
• Development and growth opportunities with ongoing training and continued education reimbursement.
• 401(K) and retirement plans with complimentary financial advisory services.
• Comprehensive health, disability, life, dental, and vision plans.

For full benefit information, visit Impact’s careers page.