IT Field Engineer
Job Overview
The IT Field Engineer, internally titled Field Services Engineer (FSE), plays a critical role in ensuring Impact Networking’s clients receive top-tier IT service, support, and implementation. This position requires working in the field, traveling to local customer locations to provide onsite service, maintenance, and project execution while maintaining Impact’s high standards.
Responsibilities
Engage in Business Transformation Assessments (BTA) with an emphasis on discovery, information compilation, and data gathering. This process involves onsite discovery as well as the physical review and documentation of IT assets.
Support client technical activities, primarily at the client's location (onsite). All work at the FSE level will be assigned, reviewed, and approved by the designated Field Services Manager. This role necessitates technical expertise to aid in the implementation of core MIT networking, server, and computer technologies. These responsibilities include the setup and troubleshooting of Windows Server, Hyper-V, VMWare, Exchange, SharePoint, firewalls, switches, BDR solutions, PowerShell, Active Directory, Group Policy configuration, and cloud services such as Office 365, G-Suite, and Azure.
Collaborate with the Service Desk and Operations teams to develop and execute client management and maintenance plans, including monthly maintenance and documentation.
Work with clients’ line of business vendors on technical requirements as needed.
Document and resolves user computing issues requiring onsite remediation, ensuring customer satisfaction is maintained.
Collaborate with the Technical Operations Center (TOC) to resolve user issues, following a structured problem management process.
Collaborate with various resources and vendors to provide efficient field support services. This encompasses working with third-party vendors, Line of Business (LoB) application providers, and other divisions within Impact Networking Technology.
Timely documentation of issues and onsite labor performed within Impact’s ticket system.
Participates in ongoing training and attainment of manufacturer certifications.
Cultivates and sustains relationships with customers and engineers, thereby enhancing our company's positive reputation through outstanding customer service.
Maintains relationships with vendor contacts that are beneficial to the company.
Adheres to standards for documenting customer network status and activities.
Qualifications & Experience
Minimum of 3 years of relevant experience in IT field services
Fundamental understanding of Server Administration
Experience with Windows 2012-2025 Server
Active Directory management and maintenance
DNS, DHCP, and Remote Desktop Services
Fundamental understanding of VMWare, Hyper-V and other virtualization technologies
Storage solutions: SAN, NAS, and Shared Storage
Fundamental understanding of Firewalls, switches, and other networking technologies
Cisco Meraki, HP, and other technologies
Backup technologies
Office 365, Azure and other “cloud” solutions
Mobile operating systems (IOS, Android, Windows)
RMM tools such as N-Able, Kaseya or LabTech
Preferred ITIL and Service Management Knowledge
Knowledge of HaloPSA Platform
Strong verbal and written communication skills and a customer-service focus
Excellent problem-solving skills
Ability to communicate and work directly with customers to identify and resolve technical issues
Ability to take initiative
Ability to work under pressure and manage multiple priorities
Education/Certifications
Valid driver’s license and proof of insurance
Microsoft Fundamentals certification
Certifications such as: CompTIA Network+, A+, Security+, ITF+
Microsoft 365 Certified: Fundamentals