Field Engineer
About the role
The Field Engineer will be DigiStor's primary customer-facing technical resource supporting two US Sales Representatives.The role combines technical pre-sales, solution design, product demonstrations, platform qualification, and field support. You will help customers select, evaluate, integrate, and deploy DigiStor secure-storage solutions within Dell Technologies and HP/HPE client, workstation, server, and edge platforms.You will work closely with customers, channel partners, OEM contacts, Sales, Product Management, Engineering, Testing, and Technical Support. Your purpose will be to remove technical barriers, reduce risk, and help convert qualified opportunities into successful deployments.
DigiStor develops secure data-at-rest solutions for enterprise, government, defence, and other security-conscious organisations. Our portfolio includes secure and self-encrypting SSDs, removable NVMe storage solutions, and technologies designed for demanding client, workstation, server, and edge environments.
Responsibilities
- Partner with two US Sales Representatives throughout the customer engagement lifecycle.
- Lead technical discovery sessions to understand the customer's platform, workload, security, performance, environmental, and compliance requirements.
- Recommend the most appropriate DigiStor product, capacity, form factor, interface, and security configuration.
- Translate complex storage and security concepts into clear business and operational benefits.
- Deliver technical presentations, product demonstrations, workshops, and architecture discussions.
- Support customer responses, proposals, RFIs, RFPs, technical questionnaires, and tender submissions.
- Help Sales identify technical risks, dependencies, and qualification requirements early in the opportunity.
- Advise customers on the integration of DigiStor solutions into Dell and HP/HPE servers, workstations, desktops, laptops, and edge platforms.
- Assess compatibility across NVMe, SATA, PCIe, BIOS/UEFI, operating