IT Field Engineer

Forgen is dedicated to building a better future - for generations. Location: West Palm Beach, Florida (other locations considered) Travel: Up to 50% Position Summary The IT Field Engineer is a senior, field-facing technology role responsible for owning network deployments, hardware support, and site technology operations across Forgen’s active project sites and office locations. This role serves as a primary point of escalation for the IT Service Desk and functions as the on-the-ground technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite connectivity. The IT Field Engineer operates with a high degree of autonomy, interacts directly with employees at all levels—from craft workers to project executives—and partners closely with the IT Infrastructure and Service Desk teams. Forgen Overview Forgen is a leading geotechnical and specialty civil construction company operating across North America. We are dedicated to delivering innovative solutions for complex civil, geotechnical, and environmental challenges, guided by our core values of integrity, passion, teamwork, and smart work. Key Responsibilities Field & Site Support Travel to active project sites to provide IT support, troubleshoot issues, and represent the IT team on the groundServe as the primary escalation point for the IT Service Desk on complex or unresolved field and site issuesLead jobsite technology coordination from mobilization through demobilization, including setup, ongoing support, and teardownMeet with project executives, site superintendents, and staff to assess and coordinate IT needsAssist with IT setup for new offices and project locations, including conference room and collaboration technologyCoordinate with local vendors for low-voltage installs, cabling, and other on-site technology servicesServe as a senior IT generalist, supporting a broad range of technical needs across field and office environments Network & Connectivity Configure and deploy high-availability, secure networks including wired infrastructure, switchgear, and wireless LANOrder and coordinate ISP and telecom services for new and existing jobsites; administer ISP and vendor contracts and billingSet up and configure Wi-Fi, Starlink, cellular hotspots, and other alternative connectivity solutionsTroubleshoot complex network connectivity issues and drive root cause analysis to resolutionWork with the IT Infrastructure team to develop and maintain network standards, configurations, and deployment proceduresSupport network equipment, phone systems, and other IT infrastructure across jobsite and office locationsMaintain and manage network equipment inventory in coordination with logistics and the rental yard Hardware & Device Management Install, configure, and support printers including IP-based printing and print server administrationImage, configure, and deploy laptops, desktops, and other endpoint devicesSupport and troubleshoot jobsite-connected tools, AV/conference room systems, and office equipmentTrack and maintain asset inventory of IT equipment across job sites and office locations Systems & Software Support Support Windows 10 and Windows 11 environments across field and office deploymentsProvide support for Microsoft 365 applications and servicesSupport and maintain Active Directory and Microsoft Entra (Azure AD) environmentsParticipate in software installations, upgrades, and patching cycles using update management toolsParticipate in the creation and maintenance of IT standards, procedures, and documentation Escalation, Training & Communication Function as Level 3 escalation for the IT Service Desk; resolve complex issues and document resolution paths for reuseTrain and mentor Service Desk staff and field team members on products, procedures, and best practicesParticipate in the IT root cause analysis process and contribute to problem management knowledge baseKeep peers and management informed of trends, significant problems, and customer-impacting issuesLog and track issues using the problem management system; maintain accurate history records and related documentationAny other task or duty as assigned or required Basic Qualifications Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience considered3-5 years of IT support experience (phone, in-person, and remote)2+ years of network infrastructure support experience Preferred Qualifications Proficiency with Windows 10 and Windows 11 operating systemsWorking knowledge of Microsoft 365 applications and servicesExperience with Active Directory and/or Microsoft Entra (Azure AD)Demonstrated experience configuring and deploying Cisco Meraki network devices.Experience ordering, coordinating, and administering ISP and telecom servicesFamiliarity with Starlink, cellular hotspots, and alternative connectivity solutionsExperience imaging, deploying, and configuring laptops and desktopsAbility to install and troubleshoot printers, including IP-based and print server configurationsExperience with metric-based support ticketing systemsExperience with asset and inventory tracking of IT equipmentAbility to use patching and update management toolsConstruction industry experience is a plusCompTIA Network+ or Security+ certifications preferredStrong attention to detail, analytical thinking, and problem-solving skillsExcellent oral and written communication skills; comfortable presenting to project executives and field staff alikeSelf-starting and proactive—identifies opportunities and acts without waiting to be directedAbility to handle sensitive and private information with appropriate discretionStrong work ethic and demonstrated commitment to ethics and integrityPassion for safety, with the ability to help ensure that nobody gets hurtCollaborative team player who can work independently to meet deadlines, goals, and objectivesValid Driver’s License and ability to travel to project sites across the country Physical Demands & Work Environment This role requires regular travel to active construction project sites across the country. Site visits involve physical demands including extended periods of standing or walking, lifting up to 50 pounds, and working in environments with potential exposure to heavy equipment, dust, fumes, uneven terrain, and variable or extreme weather. Required PPE must be worn on all active construction sites. When not traveling, the role may be performed from a home or regional office environment using standard computing and communications equipment. This job description outlines the general scope of work and is not exhaustive. Employees may be assigned additional duties as needed. Requirements may be adjusted to accommodate disabilities, except where they pose a direct safety risk. Perks And Benefits Forgen offers a comprehensive benefits package, including medical, dental, vision, retirement plans, bonuses, paid time off, and more. We support a flexible work model for most non-craft positions and provide additional perks like education assistance, wellness programs, and employee awards. Equal Opportunity Forgen is an equal-opportunity employer and prohibits discrimination based on any legally protected status. Privacy Policy At Forgen, we are committed to protecting your privacy. We collect and use your personal data to manage the recruitment process, including assessing your application, verifying information, and, if applicable, entering into an employment contract. Your information may be shared with authorized third parties who perform services on our behalf, such as background checks, and only where permitted by law. We implement appropriate security measures to safeguard your information and retain it only as long as necessary for recruitment and legal purposes. You have the right to access, correct, or request deletion of your data, and to withdraw your consent at any time where applicable. For questions or to exercise your rights, please contact hr@forgen.com. California Privacy Policy Agency Policy