IT Field Analyst I

Position Overview

SUMMARY

Provides on-site technical support to all CH locations, resolving hardware, software, networking, telecom, and enterprise application issues in person.

Responsible for break/fix support, IT asset deployment, hardware troubleshooting, and on-site problem resolution, ensuring seamless IT operations across hospital, clinical, and office environments.

Minimum Requirements

• Education: Associate degree in Information Technology, Computer Science, or a related field preferred.
• Equivalent work experience in IT support roles may be considered.
• Experience: One years' prior experience in IT desktop support, break/fix, or hardware troubleshooting is a plus.
• Required: CompTIA A+ (must be obtained within 6 months of hire).
• Preferred: ITIL Foundation, Microsoft Modern Desktop Administrator, Network+

Knowledge and Skills

• Basic knowledge of desktop hardware, printers, network configurations, peripherals, and telecom systems.
• Ability to install, troubleshoot, and maintain Windows and macOS devices.
• Familiarity with telecom support including VoIP phone setup, troubleshooting call quality, and softphone applications.
• Familiarity with Active Directory, user access management, and IT security policies.
• Strong problem-solving and hands-on troubleshooting abilities.
• Excellent customer service skills when working with users in person.

Essential Functions

• Provides on-site technical support and troubleshooting for IT-related issues.
• Installs, configures, and repairs PCs, laptops, printers, peripherals, and telecom hardware.
• Troubleshoots network connectivity issues (wired & wireless) and VoIP phone system issues.
• Supports audio-visual and media equipment setup for meetings and events.
• Affords assistance with IT asset deployment, workstation setups, and hardware relocations.
• Responds to urgent IT service requests in hospital and office settings.

Physical Demands and Work Environment

• Frequent physical demands include: Sitting, Reaching forward, Wrist position deviation, Pinching/fine motor activities, Talk or Hear.
• Occasional physical demands include: Standing, Walking, Climbing (e.g., stairs or ladders), Carry objects, Push/Pull, Twisting, Bending, Reaching overhead, Squat/kneel/crawl.
• Continuous physical demands include: Keyboard use/repetitive motion, Lifting Floor to Waist 15 lbs., Lifting Waist Level and Above 15 lbs.

Sensory Requirements

• Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA)
• Healthcare FSA
• Dependent Care FSA
• Retail Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance
• Voluntary Life Spouse Voluntary Life
• Employee Voluntary Life
• Child Voluntary Life
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program