IT Analyst I

Job Overview

The IT Analyst I provides on-site technical support and contributes to business systems analysis in a regulated GMP/CDMO environment. This role supports end-user systems, hardware, software, and local IT operations while assisting with documentation, process improvement, and system support activities. This role is ideal for a service-oriented IT professional who enjoys hands-on problem solving, working directly with users, and supporting operations in a fast-paced manufacturing setting.

Responsibilities

• Provide desktop and end-user support for computers, peripherals, and applications
• Troubleshoot and resolve hardware, software, and network-related issues
• Monitor system performance and resolve performance concerns
• Install, configure, and maintain IT equipment and systems
• Support user account management including Active Directory
• Cook up and document business and system requirements
• Aid with process mapping and system documentation
• Aid with IT projects and continuous improvement initiatives

Qualifications/Skills

• Strong communication and customer service skills
• Strong analytical and problem-solving skills
• Detail-oriented with strong documentation skills
• Ability to manage multiple priorities
• Self-starter who can work well independently or in groups
• Experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Experience in process mapping and modelling
• Experience collaborating with corporate IT, site functions, and third-party vendors to support local business and operational needs
• Ability to create, maintain, and follow support documentation, work instructions, and standard procedures
• Preferred familiarity with GxP-regulated environments, including laboratory and/or manufacturing operations
• Software Development Skills: Java/JavaScript/C#/.NET/Python, AWS/Azure, PowerBI
• Knowledge of process mapping tools
• Working knowledge of Project Management tools (JIRA, Asana, MS Project)
• Experience designing and developing technical documentation for regulated software applications
• Working knowledge of Web development methodologies like SCRUM, and Agile
• Excellent communication skills, both verbal and written
• Understanding of ITIL and Safe frameworks. ITIL certified a plus

Education, Experience & Licensing Requirements

• Associate’s degree in Information Technology, Computer Information Systems, Computer Science, or related field preferred; bachelor’s degree also considered
• Experience providing IT support in a regulated GMP/GxP, pharmaceutical, biotech, manufacturing, or CDMO environment is strongly preferred
• Equivalent combination of education, technical training, certifications, and relevant experience may be accepted