IT Executive Support Technician II

Responsibilities

• Deliver white-glove technical support for executive leadership, ensuring seamless meeting and conference room experiences.
• Diagnose and resolve hardware and software issues with a focus on minimizing disruptions for senior leaders.
• Configure and deploy hardware and software systems, tailored to the specific needs of executive users.
• Provide prompt support for network and connectivity issues, particularly in areas frequently used by leadership and dignitaries.
• Maintain and update technical documentation and standard operating procedures with a focus on executive environments.
• Aid in training executive end-users on optimal use of IT systems and applications.
• Respond efficiently to helpdesk tickets, prioritizing requests from executive leadership and resolving computing issues in a timely manner.
• Oversee conference room technology, proactively maintaining and preparing spaces for high-profile meetings and events.
• Maintain and update IT inventory and asset management records, ensuring high availability and reliability for executive support needs.

Qualifications

• You Must Have:
• An associate’s degree in a related field of study.
• 1+ years of relevant experience.
• Higher level relevant degree may substitute for experience.
• Experience in utilizing AI tools to enhance troubleshooting and ticket resolution processes, ensuring timely and effective problem-solving.
• Proven experience with supporting corporate leadership desktop support.
• Understanding of AI operations and proven ability to assist users effectively in utilizing and navigating AI systems, including answering front-line questions on how to best utilize AI tools.
• Intermediate understanding of computer hardware, software, and network troubleshooting.
• Strong communication and problem-solving skills.
• Customer/solution ownership, an overall drive for excellence.
• Team focused with the capacity for knowledge sharing.
• Written and verbal communication skills with end users.
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction.
• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies, RSA, Video Teleconference (VTC), and other related peripherals.
• Comprehensive troubleshooting skills of industry standard hardware and software products/services.
• We Prefer:
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Experience in a corporate IT environment.
• A+ Certification.
• Techical documentation skills.
• Knowledge of Service Now and functionality.

Essential Functions

• Ability to lift and move computer equipment up to 50 lbs.
• Regularly required to stand, walk, use hands, and reach with hands and arms.
• Work in an office environment; some tasks may require work in server rooms.
• Ability to travel to different office locations as required.
• Ability to work on a computer for prolonged periods.

Pay

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

Schedule

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

Benefits

SNC offers a comprehensive benefits package designed to support your health, financial security, and overall well-being. This includes medical, dental, and vision plans, a 401(k) with a 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

Company Information

SNC is a global leader in aerospace and national security, committed to moving the American Dream forward. We're known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading-edge technologies and transformative solutions that support our nation's most critical security needs.

About the Role

The IT Executive Support Technician II provides advanced technical support for desktop and laptop computers as well as network equipment. This role includes troubleshooting complex issues, installing software, and maintaining IT infrastructure. The position also requires demonstrated exceptional efficiency and refined attention to detail in delivering white-glove executive support within a high-profile environment regularly visited by senior leadership and dignitaries. Consistently upholding elevated hospitality standards, ensuring a seamless and distinguished experience for all guests. Our team is responsible for government affairs, international strategy, international business, and trade and regulatory compliance. We provide strategic guidance across the organization, helping to find alignment and compliance between SNC and the national security priorities of the U.S. government.

Skills

Our ideal candidate possesses a strong foundation in computer hardware, software, and network troubleshooting, along with excellent communication and problem-solving skills. They should also have a keen eye for detail and a passion for developing innovative solutions. Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are preferred, but not required. Technical documentation skills and knowledge of Service Now are also beneficial.