IT Enterprise Collaboration Coordinator

Performs advanced professional and technical work supporting the adoption and effective use of artificial intelligence (AI), digital solutions, and enterprise technologies (such as SAP, Microsoft 365, and others) across the organization. Serves as a liaison with departments, provides consultation on technology initiatives, and supports organizational change and innovation efforts.

Pay

The preferred hiring range for this position is $80,556.13 - $94,314.54 annually, with starting pay based on applicable education, experience, and internal equity.

Schedule

This is a full-time, exempt position.

Benefits

• Comprehensive benefits package
• Health insurance with employer contribution
• Employer-paid life insurance
• Gym membership reimbursement
• Tuition assistance and professional development opportunities
• Vacation Leave: 3.09 hours accrued bi-weekly (increases with years of service)
• Sick Leave: 4.62 hours accrued bi-weekly, approximately 120 hours per year with no limit on accumulation
• 13 paid observed City holidays
• 1 floating holiday which must be taken during the fiscal year (July 1 - June 30)
• Choice of retirement plan:
  • Defined Benefit Pension Plan: Provides a monthly benefit upon retirement, calculated using a defined formula based on earnings history, years of service, and age. Includes a 5-year vesting period and requires an employee contribution of 5% of salary.
  • Defined Contribution 401a Plan: Employer makes fixed contributions to an individual account, which are invested, and returns are credited to the account. Vesting occurs at 33% after one year, 67% after two years, and 100% after three years of service. No salary contribution is required.
• Voluntary 457 Deferred Compensation Plan
• Eligibility to purchase prior service credit under the Defined Benefit Plan
• Portability Agreement available for eligible employees

Responsibilities

• Supports organization-wide adoption and oversees the effective use of, and training on, artificial intelligence (AI), digital technologies, enterprise software platforms (such as SAP, Microsoft 365 and others), and automation tools.
• Identifies and prioritizes high-value AI and digital technology use cases across business units.
• Leads cross-functional AI pilots, proofs of concept, and scaled deployments.
• Tracks outcomes and performance of AI and enterprise technology initiatives.
• Supports responsible and ethical use of AI in accordance with City policies, transparency, standards, risk considerations, and public sector best practices.
• Collaborates with City departments to understand operational needs, assess workflows, and recommend appropriate AI-enabled and enterprise technology solutions.
• Serves as a liaison between IT and departments to support implementation, adoption, and ongoing utilization of enterprise technologies.
• Empowers departments to work effectively and collaboratively by leveraging enterprise IT tools and IT team, driving efficiency, innovation, and enhanced communication across the City.
• Assists departments in integrating AI and digital solutions into day-to-day processes and municipal service delivery.
• Develops, coordinates, conducts, and leads workshops, presentations, training programs, and related activities to increase awareness, understanding, and effective use of AI, Microsoft 365, and enterprise platforms (such as SAP).
• Provides instruction, technical assistance, individualized support, coaching, and hands-on training to departments and users regarding technology capabilities, best practices, and effective use of enterprise applications and AI tools.
• Develops and maintains user guidance materials, educational resources, and best practices related to effective use of AI and enterprise technology solutions (such as SAP and others) for a public-sector environment.
• Supports change management activities related to new system rollouts, automation tools, and digital initiatives.
• Researches and evaluates emerging technologies, AI platforms, automation tools, vendor solutions, and industry trends to identify opportunities for innovation and organizational improvement.
• Assesses technology solutions for feasibility, integration complexity, cost-effectiveness, and operational impact to support informed decision-making.
• Supports evaluation of technology initiatives and user adoption efforts, identifying opportunities for continuous improvement.
• Reviews, resolves, and documents assigned Helpdesk tickets in a timely manner.
• Ensures appropriate use and maintenance of City equipment, tools, and other resources, including work time.
• Performs additional duties to support operational requirements as apparent or assigned.

Requirements

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Data Science, Business/Administration or a related field AND three (3) years of work experience supporting, implementing, evaluating, or training users on enterprise technologies, artificial intelligence (AI) tools, automation technologies, enterprise applications, digital solutions, or related programs.
• OR Associate’s degree in Information Technology, Information Systems, Computer Science, Data Science, Business/Administration or a related field AND five (5) years of work experience supporting, implementing, evaluating, or training users on enterprise technologies, artificial intelligence (AI) tools, automation technologies, enterprise applications, digital solutions, or related programs.
• OR An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.
• Valid Virginia driver’s license and acceptable driving record OR ability to provide own transportation to and from work, meetings, and related job sites.
• Must successfully pass a pre-employment background check and pre-employment drug screen.

Preferred Qualifications

• Experience working within a municipal or public-sector environment.
• Experience supporting implementation, adoption, or utilization of artificial intelligence (AI) tools and technologies.
• Experience with enterprise software platforms such as Microsoft 365, SAP, collaboration tools, workflow systems, or similar technologies.
• Experience developing and delivering presentations, workshops, training programs, or user engagement initiatives.

Skills

• Job Knowledge:
  • Thorough knowledge of principles related to responsible, ethical, and appropriate use of AI technologies, enterprise software, and digital solutions.
  • Thorough knowledge of principles, practices, trends, and practical applications related to artificial intelligence (AI), including generative AI concepts, operational limitations, enterprise technologies, automation tools, and emerging digital solutions.
  • Thorough knowledge of Microsoft Windows operating systems, Microsoft Exchange/Office365, IT security, backup systems, and related technology tools.
  • Thorough knowledge of methods and techniques used to support technology adoption, user engagement, organizational change, and technology enablement initiatives.
  • Thorough knowledge of enterprise software systems, AI-enabled applications, workflow technologies, and digital collaboration platforms.
  • Knowledge of project management, particularly as they relate to technology initiatives, implementation efforts, and end-user training.
  • Knowledge of research methods and techniques used to evaluate technology solutions, AI platforms, automation tools, and emerging industry trends.
  • Knowledge of operational workflow analysis and process improvement methodologies.
• Reading: Intermediate ability to read and understand written materials such as newspapers, technical journals, multi-step instruction manuals, and reference materials.
• Writing: Intermediate ability to organize data and write clear and concise reports, business letters, explanations, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.
• Math: Intermediate ability to work with and understand number systems; simple formulas, practical application of fractions, percentages, ratios/proportions, and measurement.
• Communication Skills: Advanced ability to establish and maintain effective working relationships with co-workers, city staff, elected officials, consultants, vendors, and others. Communicates revised policies and makes recommendations regarding implementation. Interactions may involve communicating controversial positions and presenting sensitive issues. Elements of persuasion may be necessary to gain cooperation and understanding.
• Independence and Decision-Making: Requires limited direction; normally completes work according to their own judgment, requesting supervisory assistance occasionally. Manages special projects with little oversight and assignments may be reviewed upon completion.
• Technical Skills: Advanced skills and extensive knowledge in approaches, systems, and technologies that support the adoption and effective use of artificial intelligence (AI), enterprise software, and digital solutions across the organization. Ability to plan, research, develop, coordinate, and conduct training programs with varying degrees of technical content. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.
• Other Characteristics:
  • Effective time management and organizational skills; sometimes under strict time constraints.
  • Ability to work in a fast-paced environment that requires regular skills enhancement.
  • Ability to learn quickly and effectively utilize knowledge gained.
  • Works closely with others as part of a team.
  • Takes responsibility for finding answers to questions and responding appropriately.
  • Performs multiple tasks simultaneously.
  • Handles tedious or exacting work.
  • Understands and maintains safeguards for sensitive and confidential information.
  • Occasional travel required to attend trainings and conferences.
  • May require dealing with angry, frustrated, and/or upset individuals.