IT Engineer, Tier 2 NJ
About the Role
Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. As a growing, industry-leading Managed Service Provider, we’re deeply committed to a culture that prioritizes care; for our clients and for each other.
Tech-Keys may be the right place for you if you’re looking for a place where your work matters and your people genuinely have your back. Our team is built around five core values: Care, Be Proud, Be Fun & Balanced, Speak Up, and Aim Higher. We look for people who care deeply about their team, their clients, their image, and their work. People who take pride in their work, communicate openly, and know how to maintain a healthy balance while staying positive are exactly who we're looking for.
Responsibilities
- Provide IT support to internal and external customers
- Troubleshoot and resolve IT related inquiries and problems
- Maintain and update our knowledge base and technical documents
- Ensure service delivery quality at all times
- Work on 15-20, and resolve 12-14 Tier 2 tickets each day
- Provide the best possible solution to clients
- Maintain clear communication with clients
- Keep assigned tickets organized and updated
- Periodic assignment of after-hours on-call support
- Periodic visits on-site at our clients
Requirements
- Proven experience working as a Tier 2 IT engineer for at least 3 years
- Excellent customer service and communication skills
- Excellent problem solving and analytical skills
- Ability to explain technical solutions in a clear and understandable manner
- Experience in 365 administration
- Networking experience
- Experience troubleshooting printers
- Experience with Azure
- Experience with Datto
- Degree in Information Technology is a plus
- MS-102 certification is a plus
- MD-102 certification is a plus
Benefits
- Health, Dental, Vision, and other additional benefits
- 401K (with 4% match) eligible after 90 days
- Generous PTO
Tech-Keys has been named an NJ Top Workplace four years in a row.
Pay
Up to $70K per year, based on experience.